IT Support Jobs in the North West

IT Support
England > North West

The median IT Support salary in the North West is £30,000 per year, according to job vacancies posted during the 6 months leading to 11 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 May 2025
Same period 2024 Same period 2023
Rank 176 94 92
Rank change year-on-year -82 -2 +59
Permanent jobs requiring an IT Support 123 252 279
As % of all permanent jobs advertised in the North West 1.54% 2.56% 3.57%
As % of the Job Titles category 1.68% 2.70% 4.00%
Number of salaries quoted 103 241 110
10th Percentile £21,300 £22,489 £20,750
25th Percentile £23,500 £24,250 £22,500
Median annual salary (50th Percentile) £30,000 £28,000 £25,500
Median % change year-on-year +7.14% +9.80% -7.27%
75th Percentile £35,250 £31,750 £35,000
90th Percentile £42,500 £40,000 £47,500
England median annual salary £31,500 £29,000 £31,000
% change year-on-year +8.62% -6.45% +6.90%

All Permanent IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 7,315 9,322 6,975
% of permanent jobs with a recognized job title 91.44% 94.61% 89.14%
Number of salaries quoted 4,120 7,164 4,070
10th Percentile £27,500 £27,250 £30,000
25th Percentile £40,619 £36,250 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +4.76%
75th Percentile £61,250 £65,000 £70,000
90th Percentile £77,500 £78,750 £81,250
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

Salary distribution for jobs citing IT Support in the North West over the 6 months to 11 May 2025.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 11 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +9 54 £31,500 +12.50% 30
Lancashire -76 38 £24,500 -10.91% 16
Merseyside +45 21 £33,500 +21.82% 4
Cheshire -27 8 £32,500 +18.18% 8
Cumbria -91 2 £30,000 -6.25% 5
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 11 May 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support in the job title.

1 68 (55.28%) Social Skills
2 61 (49.59%) Windows
3 58 (47.15%) Microsoft 365
4 56 (45.53%) Microsoft
5 53 (43.09%) Problem-Solving
6 35 (28.46%) Customer Service
7 26 (21.14%) Active Directory
8 22 (17.89%) Windows Server
9 21 (17.07%) Microsoft Office
9 21 (17.07%) ITSM
10 20 (16.26%) ITIL
10 20 (16.26%) Windows 10
11 19 (15.45%) Firewall
12 18 (14.63%) SharePoint
13 16 (13.01%) Service Delivery
14 14 (11.38%) Manufacturing
14 14 (11.38%) Time Management
14 14 (11.38%) Microsoft Certification
15 13 (10.57%) Azure
16 12 (9.76%) EPoS
16 12 (9.76%) Pharmaceutical
16 12 (9.76%) Microsoft Exchange
16 12 (9.76%) DNS
17 11 (8.94%) CRM
17 11 (8.94%) VMware
17 11 (8.94%) Customer-Centricity
17 11 (8.94%) User Experience
17 11 (8.94%) Microsoft Intune
17 11 (8.94%) ServiceNow
18 10 (8.13%) JIRA

IT Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (14.63%) SharePoint
2 12 (9.76%) Microsoft Exchange
3 6 (4.88%) Apache
3 6 (4.88%) Confluence
Applications
1 21 (17.07%) Microsoft Office
2 9 (7.32%) Microsoft Excel
3 4 (3.25%) Spreadsheet
4 3 (2.44%) Microsoft PowerPoint
Business Applications
1 3 (2.44%) Sage 50
Cloud Services
1 58 (47.15%) Microsoft 365
2 13 (10.57%) Azure
3 8 (6.50%) Microsoft Copilot
3 8 (6.50%) OneDrive
4 5 (4.07%) AWS
5 4 (3.25%) Entra ID
5 4 (3.25%) Nutanix
6 1 (0.81%) Google Workspace
6 1 (0.81%) IaaS
Communications & Networking
1 19 (15.45%) Firewall
2 12 (9.76%) DNS
3 9 (7.32%) VPN
4 8 (6.50%) DHCP
5 5 (4.07%) LAN
5 5 (4.07%) WAN
6 4 (3.25%) Cisco IOS
6 4 (3.25%) HTTP
6 4 (3.25%) SSH
7 3 (2.44%) VoIP
7 3 (2.44%) Wi-Fi
7 3 (2.44%) Wireless
8 1 (0.81%) PBX
8 1 (0.81%) TCP/IP
Database & Business Intelligence
1 7 (5.69%) MySQL
Development Applications
1 10 (8.13%) JIRA
2 4 (3.25%) Git
General
1 68 (55.28%) Social Skills
2 14 (11.38%) Manufacturing
3 12 (9.76%) Pharmaceutical
4 9 (7.32%) Law
5 8 (6.50%) Analytical Skills
6 7 (5.69%) Finance
6 7 (5.69%) Organisational Skills
7 4 (3.25%) Automotive
8 3 (2.44%) Banking
8 3 (2.44%) Retail
9 2 (1.63%) Inclusion and Diversity
9 2 (1.63%) Legal
10 1 (0.81%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (3.25%) LDAP
Miscellaneous
1 12 (9.76%) EPoS
2 9 (7.32%) Self-Motivation
3 8 (6.50%) FMCG
3 8 (6.50%) Onboarding
4 4 (3.25%) Anti-Spyware
5 3 (2.44%) Blackberry
5 3 (2.44%) Driving Licence
6 2 (1.63%) Manufacturing Execution System
7 1 (0.81%) CCTV
7 1 (0.81%) IoT
7 1 (0.81%) IVR
7 1 (0.81%) Life Science
7 1 (0.81%) Public Cloud
7 1 (0.81%) Video Conferencing
Operating Systems
1 61 (49.59%) Windows
2 22 (17.89%) Windows Server
3 20 (16.26%) Windows 10
4 8 (6.50%) Android
4 8 (6.50%) Windows Server 2019
5 6 (4.88%) Linux
6 3 (2.44%) Mac OS
7 2 (1.63%) Windows 7
8 1 (0.81%) Apple iOS
Processes & Methodologies
1 53 (43.09%) Problem-Solving
2 35 (28.46%) Customer Service
3 21 (17.07%) ITSM
4 20 (16.26%) ITIL
5 16 (13.01%) Service Delivery
6 14 (11.38%) Time Management
7 11 (8.94%) CRM
7 11 (8.94%) Customer-Centricity
7 11 (8.94%) User Experience
8 9 (7.32%) Incident Management
9 8 (6.50%) Continuous Improvement
9 8 (6.50%) Process Improvement
10 7 (5.69%) Asset Management
10 7 (5.69%) Roadmaps
10 7 (5.69%) Service Management
11 6 (4.88%) Agile
11 6 (4.88%) Artificial Intelligence
11 6 (4.88%) Cybersecurity
11 6 (4.88%) Resource Management
11 6 (4.88%) Root Cause Analysis
Programming Languages
1 10 (8.13%) SQL
2 7 (5.69%) PHP
3 6 (4.88%) JavaScript
4 4 (3.25%) PowerShell
5 2 (1.63%) C-shell
5 2 (1.63%) Korn
5 2 (1.63%) Shell Script
6 1 (0.81%) Python
6 1 (0.81%) VB
6 1 (0.81%) VBA
Qualifications
1 14 (11.38%) Microsoft Certification
2 7 (5.69%) Degree
3 6 (4.88%) Network+ Certification
4 5 (4.07%) A+ Certification
5 4 (3.25%) ITIL Certification
6 3 (2.44%) CCNA
6 3 (2.44%) Cisco Certification
6 3 (2.44%) MCSE
7 2 (1.63%) Computer Science Degree
7 2 (1.63%) DBS Check
7 2 (1.63%) PhD
Quality Assurance & Compliance
1 10 (8.13%) SLA
2 3 (2.44%) GDPR
System Software
1 26 (21.14%) Active Directory
2 6 (4.88%) VMware Infrastructure
3 4 (3.25%) Hyper-V
4 3 (2.44%) VMware ESXi
Systems Management
1 11 (8.94%) Microsoft Intune
2 4 (3.25%) Ansible
2 4 (3.25%) Single Sign-On
3 3 (2.44%) Autotask
Vendors
1 56 (45.53%) Microsoft
2 11 (8.94%) ServiceNow
2 11 (8.94%) VMware
3 7 (5.69%) Cisco
3 7 (5.69%) Google
4 4 (3.25%) Okta
4 4 (3.25%) Perforce
5 3 (2.44%) Acronis
5 3 (2.44%) Adobe
5 3 (2.44%) Fortinet
5 3 (2.44%) iManage
5 3 (2.44%) Intapp
5 3 (2.44%) Kaseya
5 3 (2.44%) Meraki
5 3 (2.44%) Sage
5 3 (2.44%) SonicWALL
5 3 (2.44%) Veeam
5 3 (2.44%) WatchGuard
6 2 (1.63%) Oracle
7 1 (0.81%) Apple