2 of 2 Apprenticeship Remote Monitoring and Management Jobs in the North West

Exciting IT Apprentice Opportunity at Simply ICT Solutions! Simply ICT Solutions Ltd is a growing IT support company based in Greater Manchester, delivering reliable and practical technology solutions to schools and businesses across the region. The company is known for its customer focused approach, strong technical expertise, and commitment … helping clients operate securely and efficiently through effective IT support. They are seeking a motivated and enthusiastic IT Apprentice with a genuine interest in technology and a strong willingness to learn. This opportunity is ideal for someone looking to start a career in IT who is eager to develop their ...

Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction. Role Key Responsibilities: Helpdesk Support: Handle incoming tickets via phone and email, providing effective solutions … customer issues. Escalate unresolved issues to Tier 2 support when necessary. Monitoring & Maintenance: Monitor cloud and onsite backups, ensuring successful completion and resolving errors. Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures. Check SentinelOne EDR for threats and escalate any alerts. System Administration: Basic ...