3 of 3 Apprenticeship SLA Jobs in the North West

security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic ...

serve as the first point of contact and support for customers, managing communications via email and telephone. Role Repairs Administration Customer Communication Troubleshooting & Escalation SLA Monitoring Hardware Configuration and Device Repair Tracking Management Order Processing and Management Goods Receipt System Updates Inventory Management Goods Receipt System Updates Inventory Management Configuration ...

Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops ...