SLA Jobs in the North West

Service Level Agreement (SLA)
England > North West

The table below provides summary statistics for permanent job vacancies advertised in the North West requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 19 May 2025, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 227 147 131
Rank change year-on-year -80 -16 -30
Permanent jobs citing SLA 74 161 202
As % of all permanent jobs advertised in the North West 0.92% 1.61% 2.62%
As % of the Quality Assurance & Compliance category 5.63% 12.75% 11.24%
Number of salaries quoted 59 141 119
10th Percentile £22,850 £23,500 £24,781
25th Percentile £25,480 £25,000 £29,500
Median annual salary (50th Percentile) £28,000 £28,500 £45,000
Median % change year-on-year -1.75% -36.67% +28.57%
75th Percentile £38,750 £48,750 £50,000
90th Percentile £52,500 £70,000 £58,000
England median annual salary £32,750 £32,500 £40,000
% change year-on-year +0.77% -18.75% +6.67%

All Quality Assurance and Compliance Skills
North West

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the North West.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,315 1,263 1,797
As % of all permanent jobs advertised in the North West 16.31% 12.66% 23.30%
Number of salaries quoted 522 894 497
10th Percentile £30,075 £26,075 £29,000
25th Percentile £40,000 £33,000 £38,750
Median annual salary (50th Percentile) £47,683 £47,842 £49,500
Median % change year-on-year -0.33% -3.35% -
75th Percentile £56,228 £65,603 £63,750
90th Percentile £76,250 £85,000 £75,000
England median annual salary £60,000 £52,500 £57,500
% change year-on-year +14.29% -8.70% +4.55%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

3-month moving average salary quoted in jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

Salary distribution for jobs citing SLA in the North West over the 6 months to 19 May 2025.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 19 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +41 51 £33,000 +11.86% 49
Lancashire -80 8 £22,500 -11.76% 16
Cheshire -25 6 £24,655 -13.49% 8
Merseyside +3 5 £24,500 -30.00% 4
Cumbria -75 4 £30,000 -57.14%
SLA
England

SLA
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.11%) Confluence
2 4 (5.41%) Microsoft Exchange
3 1 (1.35%) Exchange Server 2010
3 1 (1.35%) Skype for Business
Applications
1 23 (31.08%) Microsoft Excel
2 9 (12.16%) Microsoft Office
Business Applications
1 2 (2.70%) Dynamics CRM
1 2 (2.70%) Dynamics NAV
Cloud Services
1 31 (41.89%) Microsoft 365
2 4 (5.41%) AWS
3 3 (4.05%) SaaS
4 2 (2.70%) Dynamics 365
4 2 (2.70%) Power Platform
5 1 (1.35%) Azure
Communications & Networking
1 2 (2.70%) VPN
2 1 (1.35%) Skype
2 1 (1.35%) SMTP
Database & Business Intelligence
1 2 (2.70%) Power BI
1 2 (2.70%) Tableau
Development Applications
1 6 (8.11%) JIRA
General
1 34 (45.95%) Social Skills
2 23 (31.08%) Finance
3 16 (21.62%) Legal
4 8 (10.81%) Law
5 7 (9.46%) Analytical Skills
6 5 (6.76%) Telecoms
7 3 (4.05%) Banking
7 3 (4.05%) Retail
8 2 (2.70%) Inclusion and Diversity
9 1 (1.35%) Billing
9 1 (1.35%) Financial Institution
Job Titles
1 32 (43.24%) Analyst
2 16 (21.62%) Administrator
2 16 (21.62%) IT Administrator
3 10 (13.51%) IT Support
3 10 (13.51%) Support Analyst
4 8 (10.81%) IT Analyst
4 8 (10.81%) IT Support Analyst
5 7 (9.46%) Business Analyst
5 7 (9.46%) Report Analyst
5 7 (9.46%) Senior
6 6 (8.11%) IT Technician
6 6 (8.11%) SQL Analyst
6 6 (8.11%) SQL Support Analyst
7 5 (6.76%) 1st Line Support
7 5 (6.76%) Senior IT Technician
7 5 (6.76%) Senior Technician
7 5 (6.76%) Service Desk Support
8 4 (5.41%) Service Analyst
8 4 (5.41%) Service Desk Analyst
8 4 (5.41%) SOC Engineer
Miscellaneous
1 23 (31.08%) Social Media
2 16 (21.62%) Data Protection Act
3 5 (6.76%) Management Information System
4 2 (2.70%) Driving Licence
5 1 (1.35%) Legacy Systems
Operating Systems
1 18 (24.32%) Windows
2 11 (14.86%) Windows 10
3 6 (8.11%) Windows Server
4 5 (6.76%) Mac OS X
4 5 (6.76%) Windows Vista
5 2 (2.70%) Android
5 2 (2.70%) Linux
5 2 (2.70%) Windows 7
Processes & Methodologies
1 39 (52.70%) Customer Service
2 26 (35.14%) Continuous Improvement
3 23 (31.08%) Process Improvement
4 17 (22.97%) Problem-Solving
5 16 (21.62%) Asset Management
5 16 (21.62%) Data Protection
5 16 (21.62%) Line Management
6 12 (16.22%) Incident Management
7 10 (13.51%) ITSM
8 9 (12.16%) Change Management
8 9 (12.16%) Collaborative Working
8 9 (12.16%) Use Case
9 7 (9.46%) Business Process Analysis
9 7 (9.46%) Business Strategy
9 7 (9.46%) Data Analysis
9 7 (9.46%) Requirements Gathering
9 7 (9.46%) Root Cause Analysis
10 6 (8.11%) Agile
10 6 (8.11%) Customer Experience
11 5 (6.76%) Proactive Maintenance
Programming Languages
1 6 (8.11%) SQL
2 2 (2.70%) Kusto Query Language
2 2 (2.70%) Python
Qualifications
1 30 (40.54%) DBS Check
2 11 (14.86%) Degree
3 6 (8.11%) SC Cleared
3 6 (8.11%) Security Cleared
4 5 (6.76%) ACSP
4 5 (6.76%) HP AIS
4 5 (6.76%) MCSA
4 5 (6.76%) Microsoft Certification
4 5 (6.76%) Network+ Certification
4 5 (6.76%) VMware Certified Professional (VCP)
5 4 (5.41%) CompTIA CySA+
6 2 (2.70%) A+ Certification
6 2 (2.70%) MOS
7 1 (1.35%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (6.76%) ISO/IEC 27001
System Software
1 26 (35.14%) Active Directory
2 5 (6.76%) vSphere
3 2 (2.70%) Hyper-V
3 2 (2.70%) VMware Infrastructure
Systems Management
1 5 (6.76%) SCCM
2 2 (2.70%) QRadar
Vendors
1 42 (56.76%) Microsoft
2 9 (12.16%) VMware
3 7 (9.46%) Apple
4 5 (6.76%) HP
4 5 (6.76%) Veeam
5 4 (5.41%) AlienVault
6 3 (4.05%) Citrix
7 2 (2.70%) Avaya
7 2 (2.70%) Salesforce
7 2 (2.70%) ServiceNow
7 2 (2.70%) Splunk