SLA Jobs in the North West

Service Level Agreement (SLA)
England > North West

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 140 131 104
Rank change year-on-year -9 -27 +58
Permanent jobs citing SLA 162 204 299
As % of all permanent jobs advertised in the North West 1.66% 2.57% 3.18%
As % of the Quality Assurance & Compliance category 13.10% 11.18% 18.92%
Number of salaries quoted 140 121 215
10th Percentile £23,500 £24,775 £21,250
25th Percentile £25,000 £29,000 £25,000
Median annual salary (50th Percentile) £28,750 £45,000 £35,000
Median % change year-on-year -36.11% +28.57% -17.65%
75th Percentile £48,750 £50,000 £46,563
90th Percentile £70,000 £57,500 £62,500
England median annual salary £32,500 £40,000 £38,000
% change year-on-year -18.75% +5.26% -5.00%

All Quality Assurance and Compliance Skills
North West

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,237 1,824 1,580
As % of all permanent jobs advertised in the North West 12.71% 22.96% 16.79%
Number of salaries quoted 877 512 870
10th Percentile £26,150 £29,000 £26,975
25th Percentile £33,000 £38,500 £36,000
Median annual salary (50th Percentile) £47,500 £49,500 £50,000
Median % change year-on-year -4.04% -1.00% +5.26%
75th Percentile £65,000 £63,750 £62,827
90th Percentile £84,919 £74,875 £76,520
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

3-month moving average salary quoted in jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

Salary distribution for jobs citing SLA in the North West over the 6 months to 5 May 2024.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +12 60 £29,500 -35.16% 27
Cheshire -18 39 £28,500 -1.72% 22
Merseyside +11 35 £35,000 -12.50% 4
Lancashire -13 17 £28,750 -42.50% 6
Cumbria -24 10 £70,000 +55.56% 2
SLA
England

SLA
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (8.02%) Microsoft Exchange
2 7 (4.32%) SharePoint
3 1 (0.62%) Apache
3 1 (0.62%) IIS
3 1 (0.62%) OpenStack
3 1 (0.62%) WebSphere
Applications
1 36 (22.22%) Microsoft Office
2 3 (1.85%) Microsoft Excel
3 1 (0.62%) Spreadsheet
Business Applications
1 13 (8.02%) Infor SunSystems
1 13 (8.02%) iTrent
Cloud Services
1 40 (24.69%) Microsoft 365
2 25 (15.43%) Azure
3 5 (3.09%) IaaS
3 5 (3.09%) PaaS
3 5 (3.09%) SaaS
4 3 (1.85%) AWS
4 3 (1.85%) Cloud Computing
4 3 (1.85%) GCP
5 2 (1.23%) Entra ID
5 2 (1.23%) Power Platform
6 1 (0.62%) Azure DevOps
6 1 (0.62%) GitHub
6 1 (0.62%) GitHub Actions
6 1 (0.62%) Mimecast
6 1 (0.62%) OneDrive
6 1 (0.62%) OpenShift
6 1 (0.62%) Power Automate
6 1 (0.62%) WeChat
Communications & Networking
1 23 (14.20%) Firewall
2 18 (11.11%) Wi-Fi
3 11 (6.79%) WAN
4 10 (6.17%) LAN
5 9 (5.56%) DNS
6 8 (4.94%) TCP/IP
6 8 (4.94%) VPN
7 6 (3.70%) Broadband
8 5 (3.09%) DHCP
8 5 (3.09%) Internet
8 5 (3.09%) SD-WAN
8 5 (3.09%) SSL
8 5 (3.09%) VoIP
9 3 (1.85%) SAN
10 2 (1.23%) NAS
10 2 (1.23%) Wireless
11 1 (0.62%) InfiniBand
11 1 (0.62%) Intranet
11 1 (0.62%) Intrusion Detection
11 1 (0.62%) IP Telephony
Database & Business Intelligence
1 13 (8.02%) BusinessObjects
2 5 (3.09%) Azure SQL Database
3 2 (1.23%) MySQL
3 2 (1.23%) SQL Server
4 1 (0.62%) Crystal Reports
4 1 (0.62%) Power BI
Development Applications
1 1 (0.62%) Git
1 1 (0.62%) git-flow
1 1 (0.62%) JIRA
General
1 91 (56.17%) Social Skills
2 31 (19.14%) Finance
3 28 (17.28%) Analytical Skills
4 22 (13.58%) Retail
5 18 (11.11%) Organisational Skills
6 15 (9.26%) Legal
7 12 (7.41%) Law
8 10 (6.17%) Telecoms
9 7 (4.32%) Public Sector
10 5 (3.09%) Manufacturing
11 3 (1.85%) Local Government
11 3 (1.85%) Military
12 2 (1.23%) Inclusion and Diversity
12 2 (1.23%) Marketing
13 1 (0.62%) Automotive
13 1 (0.62%) Games
13 1 (0.62%) Pharmaceutical
Job Titles
1 40 (24.69%) Analyst
2 19 (11.73%) Lead
3 18 (11.11%) IT Support
4 16 (9.88%) Service Analyst
5 15 (9.26%) Service Desk Analyst
6 13 (8.02%) Financial Analyst
6 13 (8.02%) Support Analyst
7 12 (7.41%) IT Analyst
7 12 (7.41%) Team Leader
8 11 (6.79%) IT Manager
8 11 (6.79%) Service Desk Engineer
9 10 (6.17%) Finance Systems Analyst
9 10 (6.17%) Service Manager
9 10 (6.17%) Systems Analyst
10 9 (5.56%) Head of IT
10 9 (5.56%) Senior
10 9 (5.56%) Support Technician
11 8 (4.94%) Field Engineer
11 8 (4.94%) IT Services Manager
11 8 (4.94%) IT Technician
Libraries, Frameworks & Software Standards
1 3 (1.85%) AngularJS
1 3 (1.85%) Node.js
1 3 (1.85%) React
2 1 (0.62%) .NET
2 1 (0.62%) EDI
2 1 (0.62%) Web Services
Miscellaneous
1 25 (15.43%) Driving Licence
2 19 (11.73%) Management Information System
3 16 (9.88%) Self-Motivation
4 7 (4.32%) Video Conferencing
5 6 (3.70%) Greenfield Project
6 5 (3.09%) EPoS
6 5 (3.09%) Team-Oriented Environment
7 3 (1.85%) Educational Technology
7 3 (1.85%) Product Ownership
8 2 (1.23%) NHS
8 2 (1.23%) Onboarding
8 2 (1.23%) Renewable Energy
9 1 (0.62%) iPhone
9 1 (0.62%) Life Science
9 1 (0.62%) Operational Technology
Operating Systems
1 42 (25.93%) Windows
2 20 (12.35%) Windows Server
3 9 (5.56%) Android
4 8 (4.94%) Windows 10
5 7 (4.32%) Linux
5 7 (4.32%) Windows Server 2012
6 6 (3.70%) Apple iOS
7 1 (0.62%) Unix
7 1 (0.62%) Windows Server 2016
7 1 (0.62%) Windows Server 2019
Processes & Methodologies
1 97 (59.88%) Customer Service
2 56 (34.57%) ITIL
3 46 (28.40%) Problem-Solving
4 34 (20.99%) Continuous Improvement
5 26 (16.05%) Time Management
6 20 (12.35%) Decision-Making
7 19 (11.73%) Release Management
8 18 (11.11%) Cybersecurity
8 18 (11.11%) Service Management
9 17 (10.49%) Cost Reduction
10 15 (9.26%) Business Intelligence
10 15 (9.26%) Coaching
10 15 (9.26%) Mentoring
10 15 (9.26%) Service Delivery
11 14 (8.64%) Change Management
11 14 (8.64%) Information Security
11 14 (8.64%) Root Cause Analysis
12 12 (7.41%) Project Management
13 11 (6.79%) Asset Management
13 11 (6.79%) Disaster Recovery
Programming Languages
1 9 (5.56%) SQL
2 4 (2.47%) Python
3 3 (1.85%) Java
3 3 (1.85%) JavaScript
4 1 (0.62%) C#
4 1 (0.62%) PowerShell
Qualifications
1 18 (11.11%) Security Cleared
2 17 (10.49%) Degree
3 12 (7.41%) BPSS Clearance
4 9 (5.56%) DBS Check
5 8 (4.94%) MCP
5 8 (4.94%) SC Cleared
6 6 (3.70%) ITIL Certification
7 4 (2.47%) Azure Certification
8 3 (1.85%) CCNA
8 3 (1.85%) CCNP
8 3 (1.85%) Cisco Certification
8 3 (1.85%) ITIL Foundation Certificate
8 3 (1.85%) Microsoft Certification
8 3 (1.85%) Network+ Certification
9 2 (1.23%) Computer Science Degree
10 1 (0.62%) CISSP
10 1 (0.62%) HNC
10 1 (0.62%) HND
10 1 (0.62%) PMP
10 1 (0.62%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (5.56%) Cyber Essentials
1 9 (5.56%) ISO/IEC 27001
2 8 (4.94%) PCI DSS
3 5 (3.09%) ISO 9001
4 3 (1.85%) GDPR
5 2 (1.23%) Disclosure Scotland
5 2 (1.23%) QA
6 1 (0.62%) Cyber Essentials PLUS
6 1 (0.62%) FISMA
6 1 (0.62%) HIPAA
6 1 (0.62%) HITRUST
6 1 (0.62%) NEBOSH
6 1 (0.62%) NIST
6 1 (0.62%) PMO
6 1 (0.62%) Sarbanes-Oxley
System Software
1 32 (19.75%) Active Directory
2 11 (6.79%) VMware Infrastructure
3 9 (5.56%) Hyper-V
4 7 (4.32%) KVM
5 5 (3.09%) Firmware
6 1 (0.62%) Docker
6 1 (0.62%) Lustre
6 1 (0.62%) Slurm Workload Manager
6 1 (0.62%) Virtual Machines
Systems Management
1 6 (3.70%) Microsoft Intune
1 6 (3.70%) Systems Management Server (SMS)
2 5 (3.09%) Terraform
3 1 (0.62%) Icinga
3 1 (0.62%) Kubernetes
3 1 (0.62%) Proxmox
Vendors
1 66 (40.74%) Microsoft
2 13 (8.02%) Infor
2 13 (8.02%) SAP
3 12 (7.41%) Dell
4 11 (6.79%) ServiceNow
4 11 (6.79%) VMware
5 8 (4.94%) Veeam
6 7 (4.32%) Apple
7 6 (3.70%) IBM
8 5 (3.09%) HP
8 5 (3.09%) NetApp
8 5 (3.09%) Rapid7
9 4 (2.47%) Citrix
9 4 (2.47%) Salesforce
9 4 (2.47%) Sun
10 3 (1.85%) Cisco
10 3 (1.85%) Fortinet
11 1 (0.62%) Atlassian
11 1 (0.62%) Avaya
11 1 (0.62%) Verint