2 of 2 Apprenticeship SaaS Jobs in the North West

seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk (CRM). … escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise, and prioritise tickets accurately within HubSpot CRM/Helpdesk. Provide first-line troubleshooting ...

looking for a motivated and creative Social Media Marketing Apprentice to support the marketing activity for three online SaaS applications owned by our company. The primary objective of this role is to help drive user sign-ups, engagement, and growth through effective social media and digital marketing activity. Role … will learn how to: Support the marketing and promotion of the company’s online SaaS applications, with a strong focus on increasing user sign-ups and conversions Manage and maintain the company’s websites (trade and retail), ensuring content supports lead generation and conversion goals Plan, create, schedule, and publish ...