1 to 2 of 2 Apprenticeship Support Engineer Jobs in the North West

As an established telecoms provider, we are looking for an apprentice Technical Support Engineer to join our team. The ideal candidate will have excellent communication skills, the enthusiasm and self-motivation to learn new skills and the ability to work independently as well as in a team environment … providing technical support to our customers. Role Responsibilities including, but not limited to: Build strong, positive relationships with our customers and suppliers, liaising with a pleasant manner and providing clear and accurate information always Providing technical support to our service team, troubleshooting customer issues in a timely manner … but not limited to provisioning of new phone systems, number porting, system training, creating, and delivering training guides and videos with new starters IT Support: including but not limited to - configuring firewalls, setting up virtual private networks (VPNs) and other upgrades and security development. Hardware and software support more »

checks, and escalating tickets and calls to the relevant service team members; this will include but is not limited to mobile, hosted, connectivity & IT support (on the job training will be provided). Update customers according to IPEX SLAs by phone and our ticketing system - Freshdesk. Liaising with Suppliers … team to carry out relevant testing on any changes that have been implemented to ensure the systems and services are working as expected. Requesting support from other members of the service team in busy periods. Liaising with Account Managers regarding customer requests. Manage our mobile connectivity process. Including: data … hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business. The role more »