1 of 1 Apprenticeship Customer Analyst Jobs in the North of England

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will be experienced in delivering first-class support to customers … software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time … ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to ensure the problem is resolved Escalate more complex cases to 1st Line Technical Support, with full and detailed notes Knowledge and expertise that matter most for this role More ❯