2 of 2 Apprenticeship Freshdesk Jobs in the North of England

where youll be valued, supported, and encouraged to grow. A Typical Day in the Job: Delivering first-line IT support to internal users via phone, email, video calls, and Freshdesk ticketing system. Assisting with user account setups, password resets, and implementing Multi-Factor Authentication (MFA). Supporting anti-virus configuration, endpoint protection, data backups, and system recovery processes. Installing, configuring More ❯

to or escalate all complaints to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments Accurately log and monitor all complaints via Freshdesk Ensure timescales are met by following up on outstanding issues and closing complaints off within the specified timescales Effectively handle complaints whilst limiting costs spent Monitor warranty spend and provide More ❯