3 of 3 Apprenticeship ITSM Jobs in the North of England

Incident and Service Request Management: · Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. · Log all incidents accurately and in detail within the ITSM system, ensuring complete records of actions taken. · Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support More ❯

CompTIA A+ (IT support and maintenance) Cisco Certified Network Associate (CCNA) (Networking) Microsoft Certified Solutions Associate (MCSA) (Microsoft technologies) Certified Information Systems Security Professional (CISSP) (Cybersecurity) ITIL Foundation (IT service management) Google IT Support Professional Certificate (entry-level IT support skills) Transferable Experience: Even if there’s no role at the school, you’ll have gained: Level 3 Digital Support More ❯

an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of contact for staff requiring IT More ❯