2 of 2 Apprenticeship ITSM Jobs in the North of England

Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. Log all incidents accurately and in detail within the ITSM system, ensuring complete records of actions taken. Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support More ❯

partner for Microsoft 365 security. Role Providing 1st line support (with occasional 2nd line support where applicable) to both internal and external customers. Monitoring ticket queue via our Freshservice ITSM tool. Working in a team of specialist engineers and consultants delivering managed infrastructure services, consulting projects, and tiered support services for clients. Collaboration with business units and stakeholders across the More ❯