ITSM Jobs in the North of England

IT Service Management (ITSM)
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 29 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 May 2024
Same period 2023 Same period 2022
Rank 158 184 249
Rank change year-on-year +26 +65 -11
Permanent jobs citing ITSM 290 297 224
As % of all permanent jobs advertised in the North of England 1.58% 1.80% 1.22%
As % of the Processes & Methodologies category 1.93% 1.86% 1.30%
Number of salaries quoted 228 176 172
10th Percentile £22,750 £25,004 £22,275
25th Percentile £30,375 £32,563 £26,188
Median annual salary (50th Percentile) £41,774 £45,000 £34,830
Median % change year-on-year -7.17% +29.20% -12.93%
75th Percentile £62,118 £65,313 £53,750
90th Percentile £68,750 £81,250 £62,500
England median annual salary £50,000 £52,000 £49,000
% change year-on-year -3.85% +6.12% -2.00%

All Process and Methodology Skills
North of England

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,011 15,986 17,254
As % of all permanent jobs advertised in the North of England 81.77% 96.74% 94.09%
Number of salaries quoted 11,439 7,811 10,646
10th Percentile £27,500 £31,250 £29,000
25th Percentile £36,750 £40,000 £38,386
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% +5.26%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £79,600 £81,250 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the North of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for ITSM in the North of England

ITSM
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing ITSM in the North of England.

Salary trend for ITSM in the North of England

ITSM
Salary Histogram in the North of England

Salary distribution for jobs citing ITSM in the North of England over the 6 months to 29 May 2024.

Salary histogram for ITSM in the North of England

ITSM
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North of England region over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +12 166 £42,137 -11.29% 28
Yorkshire +56 87 £41,774 -7.17% 11
North East +2 37 £41,774 +14.45% 2
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (5.52%) SharePoint
2 10 (3.45%) Microsoft Exchange
3 6 (2.07%) SAS
4 2 (0.69%) Oracle SOA Suite
5 1 (0.34%) Apache
5 1 (0.34%) IIS
5 1 (0.34%) WebSphere
Applications
1 17 (5.86%) Microsoft Office
2 11 (3.79%) Microsoft Excel
3 3 (1.03%) Chatbot
Business Applications
1 13 (4.48%) Remedy ITSM
2 9 (3.10%) Dynamics CRM
3 7 (2.41%) NEC Housing
4 3 (1.03%) Oracle ERP
5 2 (0.69%) NetSuite
Cloud Services
1 68 (23.45%) Microsoft 365
2 35 (12.07%) Azure
3 11 (3.79%) Power Platform
4 8 (2.76%) Cloud Computing
4 8 (2.76%) Entra ID
5 7 (2.41%) AWS
6 5 (1.72%) IaaS
6 5 (1.72%) PaaS
6 5 (1.72%) PowerApps
7 4 (1.38%) Amazon CloudWatch
7 4 (1.38%) Amazon GuardDuty
7 4 (1.38%) AWS CloudTrail
7 4 (1.38%) Google Workspace
7 4 (1.38%) SaaS
8 3 (1.03%) OCI
9 2 (0.69%) Dynamics 365
9 2 (0.69%) GCP
10 1 (0.34%) Azure DevOps
10 1 (0.34%) Serverless
10 1 (0.34%) Slack
Communications & Networking
1 29 (10.00%) Firewall
2 20 (6.90%) WAN
3 18 (6.21%) Internet
4 15 (5.17%) LAN
4 15 (5.17%) Network Security
5 11 (3.79%) Broadband
5 11 (3.79%) VPN
6 9 (3.10%) DNS
6 9 (3.10%) Remote Desktop
7 8 (2.76%) TCP/IP
8 7 (2.41%) WLAN
9 6 (2.07%) DHCP
9 6 (2.07%) SD-WAN
10 5 (1.72%) BGP
10 5 (1.72%) OSPF
11 4 (1.38%) MPLS
11 4 (1.38%) Software-Defined Networking
11 4 (1.38%) Wi-Fi
12 3 (1.03%) VoIP
12 3 (1.03%) Wireless
Database & Business Intelligence
1 3 (1.03%) Power BI
1 3 (1.03%) SQL Server
2 2 (0.69%) MongoDB
2 2 (0.69%) MySQL
Development Applications
1 13 (4.48%) JIRA
General
1 85 (29.31%) Social Skills
2 58 (20.00%) Finance
3 42 (14.48%) Public Sector
4 38 (13.10%) Retail
5 22 (7.59%) Analytical Skills
6 15 (5.17%) Telecoms
7 14 (4.83%) Presentation Skills
8 13 (4.48%) Influencing Skills
8 13 (4.48%) Police
9 11 (3.79%) Legal
10 9 (3.10%) Law
11 8 (2.76%) Manufacturing
12 7 (2.41%) Banking
12 7 (2.41%) Local Government
13 6 (2.07%) Marketing
14 5 (1.72%) Inclusion and Diversity
15 2 (0.69%) Aerospace
15 2 (0.69%) Billing
15 2 (0.69%) Organisational Skills
16 1 (0.34%) Games
Job Titles
1 73 (25.17%) Analyst
2 42 (14.48%) Service Analyst
3 41 (14.14%) Service Desk Analyst
4 37 (12.76%) Senior
4 37 (12.76%) Service Manager
5 34 (11.72%) IT Manager
6 30 (10.34%) IT Analyst
7 29 (10.00%) Architect
8 24 (8.28%) Lead
9 22 (7.59%) IT Services Manager
10 20 (6.90%) IT Support
11 19 (6.55%) Developer
11 19 (6.55%) Senior IT Manager
11 19 (6.55%) Senior Manager
11 19 (6.55%) Senior Service Manager
12 17 (5.86%) Support Analyst
13 16 (5.52%) Head of Design
13 16 (5.52%) ServiceNow Architect
13 16 (5.52%) ServiceNow Developer
14 15 (5.17%) Service Architect
Libraries, Frameworks & Software Standards
1 16 (5.52%) OLE
2 13 (4.48%) HTML
3 12 (4.14%) CSS
4 11 (3.79%) AngularJS
5 8 (2.76%) Twitter Bootstrap
5 8 (2.76%) Web Services
6 4 (1.38%) CSS3
6 4 (1.38%) HTML5
6 4 (1.38%) SOAP
7 3 (1.03%) React
8 2 (0.69%) Ajax
8 2 (0.69%) jQuery
8 2 (0.69%) JSON
8 2 (0.69%) LDAP
8 2 (0.69%) LESS
8 2 (0.69%) REST
8 2 (0.69%) Spring Boot
8 2 (0.69%) XML
9 1 (0.34%) RESTful
Miscellaneous
1 36 (12.41%) Smartphone
2 21 (7.24%) Driving Licence
3 17 (5.86%) Product Ownership
4 11 (3.79%) CMDB
5 10 (3.45%) iPad
5 10 (3.45%) Management Information System
5 10 (3.45%) PMI
6 8 (2.76%) Data Centre
7 6 (2.07%) Legacy Systems
8 4 (1.38%) Clustering
8 4 (1.38%) IoT
9 3 (1.03%) Enterprise Cloud
9 3 (1.03%) Enterprise Software
9 3 (1.03%) Self-Motivation
10 2 (0.69%) Fat Client
10 2 (0.69%) Public Cloud
10 2 (0.69%) Renewable Energy
10 2 (0.69%) Security Operations Centre
10 2 (0.69%) Thin Client
10 2 (0.69%) Video Conferencing
Operating Systems
1 49 (16.90%) Windows
2 12 (4.14%) Windows 10
3 9 (3.10%) Windows Phone
3 9 (3.10%) Windows Server
4 5 (1.72%) Android
4 5 (1.72%) Linux
5 2 (0.69%) Apple iOS
5 2 (0.69%) Windows Server 2012
6 1 (0.34%) Mac OS
6 1 (0.34%) Red Hat Enterprise Linux
6 1 (0.34%) SUSE
6 1 (0.34%) Windows Server 2016
Processes & Methodologies
1 164 (56.55%) Service Management
2 142 (48.97%) ITIL
3 85 (29.31%) Customer Service
4 75 (25.86%) Service Delivery
5 51 (17.59%) Coaching
6 50 (17.24%) Mentoring
7 49 (16.90%) Problem-Solving
8 48 (16.55%) Change Management
9 41 (14.14%) Agile
10 39 (13.45%) Project Management
11 38 (13.10%) Continuous Improvement
12 32 (11.03%) Stakeholder Management
13 29 (10.00%) Time Management
14 28 (9.66%) Service Design
15 24 (8.28%) Actionable Insight
15 24 (8.28%) Cybersecurity
16 21 (7.24%) Incident Management
16 21 (7.24%) Problem Management
17 17 (5.86%) Asset Management
17 17 (5.86%) Collaborative Culture
Programming Languages
1 16 (5.52%) R
2 15 (5.17%) PowerShell
3 9 (3.10%) SQL
4 7 (2.41%) JavaScript
5 6 (2.07%) Python
6 5 (1.72%) Bash
7 2 (0.69%) Java
7 2 (0.69%) Ruby
8 1 (0.34%) VBScript
Qualifications
1 47 (16.21%) Security Cleared
2 30 (10.34%) Degree
3 23 (7.93%) SC Cleared
4 15 (5.17%) A+ Certification
5 13 (4.48%) Microsoft Certification
6 12 (4.14%) PMI Certification
7 8 (2.76%) ITIL Certification
8 5 (1.72%) ITIL Foundation Certificate
9 4 (1.38%) AWS Certification
9 4 (1.38%) HNC
9 4 (1.38%) HND
9 4 (1.38%) Network+ Certification
9 4 (1.38%) PMP
10 2 (0.69%) Computer Science Degree
10 2 (0.69%) PRINCE2 Certification
11 1 (0.34%) BC Cleared
11 1 (0.34%) CCNP
11 1 (0.34%) CISA
11 1 (0.34%) DBS Check
11 1 (0.34%) TOGAF Certification
Quality Assurance & Compliance
1 22 (7.59%) SLA
2 10 (3.45%) NIST
3 9 (3.10%) COBIT
3 9 (3.10%) NCSC
4 8 (2.76%) Accessibility
5 6 (2.07%) ISO/IEC 27001
5 6 (2.07%) QA
6 4 (1.38%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 1 (0.34%) Cyber Essentials
7 1 (0.34%) Cyber Essentials PLUS
7 1 (0.34%) Data Quality
7 1 (0.34%) FISMA
7 1 (0.34%) HIPAA
7 1 (0.34%) HITRUST
7 1 (0.34%) ISO 9001
7 1 (0.34%) PCI DSS
7 1 (0.34%) Sarbanes-Oxley
System Software
1 64 (22.07%) Active Directory
2 11 (3.79%) Terminal Services
3 7 (2.41%) IAG
4 4 (1.38%) Hyper-V
5 1 (0.34%) Virtual Machines
5 1 (0.34%) VMware ESXi
5 1 (0.34%) VMware Infrastructure
Systems Management
1 12 (4.14%) Microsoft Intune
2 10 (3.45%) SCCM
3 9 (3.10%) AirWatch
3 9 (3.10%) OpenView
4 4 (1.38%) Failover Clustering
5 2 (0.69%) Kubernetes
5 2 (0.69%) Single Sign-On
5 2 (0.69%) WSUS
6 1 (0.34%) FortiGate
6 1 (0.34%) SCOM
6 1 (0.34%) Terraform
6 1 (0.34%) vCenter Server
Vendors
1 108 (37.24%) Microsoft
2 68 (23.45%) ServiceNow
3 21 (7.24%) VMware
4 13 (4.48%) Remedy
5 12 (4.14%) Citrix
6 11 (3.79%) BMC
6 11 (3.79%) HP
6 11 (3.79%) Virgin Media
7 9 (3.10%) Splunk
8 7 (2.41%) NEC
9 5 (1.72%) Oracle
10 4 (1.38%) Cisco
10 4 (1.38%) Computacenter
10 4 (1.38%) Google
10 4 (1.38%) Veeam
11 2 (0.69%) Autodesk
12 1 (0.34%) Meraki
12 1 (0.34%) Palo Alto
12 1 (0.34%) Snow
12 1 (0.34%) SolarWinds