advancing observability and monitoring strategies, and refining CI/CD practices within the AWS ecosystem. Role Collaborating with cross-functional teams to ensure smooth and reliable incident management using Jira and Service Now. Developing and implement observability and monitoring solutions to ensure high system availability and performance. Contributing to maintaining and improving CI/CD pipelines, ensuring efficient code More ❯
policies, and configuring software with precision to protect critical data, escalating any issues to ensure robust system integrity. Master Technical Support & Troubleshooting: Provide crucial IT support across multiple channels (Jira, Teams, Phone, in-person) for internal teams and external vendors, expertly diagnosing and resolving issues using tools like Command Prompt and TeamViewer to keep operations running smoothly. Build & Maintain … external resources for informed decision-making, troubleshooting, and maintaining comprehensive audit trails in Jira. Excel in Service Desk & Escalation Management: Learn to prioritise and manage IT tickets effectively within Jira, communicate realistic timelines to stakeholders, and strategically escalate complex issues to ensure timely resolution and high levels of user satisfaction. Contribute to Core IT Projects: Play a vital role More ❯
