1 of 1 Apprenticeship Remote Monitoring and Management Jobs in the North of England

Purpose Working under supervision as part of a busy IT department to gain skills and experience through on the job training and working towards an IT qualification. To contribute to the provision of first- and second-line technical support for all AMG Chrome employees across UK and U.S. locations. Duties Troubleshoot and resolve hardware, software, and network issues via remote … tools and occasional on-site visits to other locations. Communicate with internal employees through Teams, email and Phone and Face to Face where possible. Work towards internal SLAs for users. Maintain and support Microsoft technologies, including Microsoft 365, Teams, SharePoint, Windows OS, and related applications. Support the setup, upgrades and maintenance of user accounts, devices, and IT assets. Carry out … routine support i.e. Password resets, installs and upgrades. Work collaboratively with other IT team members to deliver consistent and effective services. Ad hoc support the internal Bespoke systems Assist in onboarding/offboarding processes, ensuring all IT systems are correctly configured. Resolve issues through troubleshooting utilising our internal RMM System Ninja, Team Viewer etc Document issues, solutions, and processes to More ❯