2 of 2 Apprenticeship Service Management Jobs in the North of England

Apprentice on an approved apprenticeship at Level 3 (A Level) with the opportunity for a permanent role following the apprenticeship. Role Provide first-line service desk support by responding to technical queries and resolving basic IT issues for staff and students Log and monitor IT faults through the school … s service management system, ensuring they are resolved promptly and efficiently Install, configure, and update software and hardware across the school’s IT infrastructure under guidance Assist in the setup and maintenance of IT equipment, including computers, laptops, printers, and mobile devices Support the administration and management More ❯

providing end user customer support and product information Device hardware provisioning, testing, and repairing Creating and updating ad hoc customer and internal reports Stock management Assisting the Project Manager with new and existing client projects for Protect hardware Preparing and distributing customer reports Importing and updating existing data in … a database using a GUI and bespoke tools Ticket communication management Engaging with smaller customers on an ad hoc basis to understand and resolve issues Communicating with multiple support teams regarding triage incidents and requests Actioning tickets that are classed as 1.5 line for all other TM products Swapping … is desirable Qualifications Maths and English GCSE, grade Grade 4/C or above (Desired) About the Employer Total Mobile Totalmobile is a Field Service Management (FSM) provider passionate about improving work and mobile workers' lives. We are the UK leader with 375 staff across the UK and More ❯