ICT Apprentice
- Hiring Organisation
- UK PLUMBING SUPPLIES LIMITED
- Location
- Quayside 2a Wilderspool Park, Greenalls Avenue, Stockton Heath, Cheshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,000 a year
support, and digital solutions. Role You'll learn how to: Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions Accurate logging and record keeping of all issues and queries in the UKPS … Service Management Software Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress To provide support to the companies’ desktop solutions and management of active directory, user maintenance processes and Microsoft Office products Liaising with the Operational Support team ...