1 of 1 Apprenticeship IT Technician Jobs in Nuneaton

We are looking to appoint a new apprentice IT Technician to join our Network team at Hartshill Academy. You will gain experience of supporting an IT team in delivering, maintaining and supporting technology. Opportunities also to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all. Role You will be … responsible for: Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users, including the management of … as appropriate To assist and train students and staff in the use of the Network when applicable Changing telephone extensions and names on the school phone system Assisting the IT Lead in all IT related projects Updating IT equipment and maintaining the asset register Assistance with the movement and setting up of IT and other AV More ❯