IT Support Apprentice
- Hiring Organisation
- DIGITALPHOBIA LTD
- Location
- 1 HINKSEY BUSINESS CENTRE, NORTH HINKSEY LANE, OXFORD, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
core member of a growing team, you will also work closely alongside our Service Delivery Manager to help maintain and improve the support services. Role Perform 1st line duties Communicate with our clients verbally (via telephone) and written (via emails/tickets) Troubleshoot hardware and software issues remotely … person (where required) Maintain client expectations: provide regular updates on ticket statuses and outline expected response times Monitor and maintain the support email queue Create and update internal and client-facing documentation Perform daily reviews of backup statuses and other system-critical functions Training The programme integrates live ...