1 to 1 of 1 Apprenticeship IT Support Jobs in Oxfordshire

The apprentice’s role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Duties include installation of software and hardware and supporting business critical systems, operating … system and applications. Role Answering the telephone, responding to emails and updating requests Provide first line analysis of all IT issues and ensure that SLAs are met Keep customers informed of the status and progress of tasks and update tickets Complete other service-related tasks as required by your … assignments to a good standard, and on-time Training ICT (Information Communications Technician) Level 3 apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification Potential for more »