2 of 2 Apprenticeship IT Support Jobs in Oxfordshire

core member of a growing team, you will also work closely alongside our Service Delivery Manager to help maintain and improve the support services. Role Perform 1st line duties Communicate with our clients verbally (via telephone) and written (via emails/tickets) Troubleshoot hardware and software issues remotely … person (where required) Maintain client expectations: provide regular updates on ticket statuses and outline expected response times Monitor and maintain the support email queue Create and update internal and client-facing documentation Perform daily reviews of backup statuses and other system-critical functions Training The programme integrates live ...

apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. Role Working in conjunction with the IT Manager and the support team. Working alongside the IT Manager on the applications, telephony, infrastructure and systems … they meet current and future needs. Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades. Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website. Training The programme ...