2 of 2 Apprenticeship Line Management Jobs in Peterborough

resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that … similar) is desirable Location: We are based in Peterborough (PE1 5DD) and although we offer hybrid working, this is at the discretion of the line manager and especially at the start of the apprenticeship, the apprentice must be willing to attend the office for 4 days a week. Therefore ...

Develop, document and test integrated digital workflows. Produce documents to meet audience requirements such as technical and end-user materials Keep colleagues, stakeholders and line managers informed on progress Provide training and or user guides for adopted tools, adapting content and format to audience needs Support teams with change … management and adoption activities. Monitor and refine automations incorporating feedback from end- users to improve Measure and report on productivity, efficiency and value improvement savings Ensure personal compliance and support stakeholders with digital ethics, security, and privacy including governance, auditing, explainability, and documentation of decision-making Keep ...