1 of 1 Apprenticeship IT Support Jobs in Plymouth

As an IT Support Apprentice, you will provide first-line technical support to internal staff and help maintain the organisation's IT systems. This apprenticeship offers the opportunity to gain hands-on experience while working toward a recognised qualification in IT support. Role Provide first-line technical support via phone, email, and in person. … Assist with diagnosing and resolving hardware, software, and network issues. Set up and configure new equipment including PCs, laptops, and mobile devices. Support users with password resets, software installations, and system access. Maintain accurate documentation of support requests using the helpdesk ticketing system. Help with routine maintenance tasks such as updates, patching, and backups. Assist with onboarding and … off-boarding processes for staff. Support IT projects, including upgrades and equipment rollouts. Follow company policies and procedures related to IT security and data protection. Training You will work towards a Level 3 IT Support Technician Apprenticeship (or equivalent), combining on-the-job training with classroom or online learning. Support will be provided for More ❯