2 of 2 Apprenticeship Customer Service Jobs in Reading

technical support to end users on all UK GIS and STADA GIS systems, both remotely and face to face. Deliver a high standard of customer care to all colleagues, customers, and suppliers. Follow established Incident, Service Request, and Change Management processes. Escalate recurring problems and emerging trends … progressing incidents appropriately. Maintain accurate Software and Hardware Asset Management records. Order consumable items and monitor stock levels to ensure business continuity. Assist in Service Acceptance and Transition activities for new technologies. Comply with all relevant Health & Safety legislation, corporate policies, and regulatory requirements. Support the rollout and adoption ...

Role Respond to transactional quote requests from the teams account base, identifying opportunities to increase lines per quote and overall revenue and profit. Manage customer expectations around pricing, stock availability and lead times. Cover Account Managers while out of the business or whilst they have focus time. Work alongside … Account Managers to help manage their bid business. Work with the Sales Operations teams to help improve customer inefficiencies and overall business processes. Work closely with Finance and Customer Services to resolve issues and queries. Keeping up to date and informed on all new products, services, and sales ...