2 of 2 Apprenticeship Customer Service Jobs in Reading

At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support. Role Logging calls on the helpdesk Answering customer queries and learning customers IT systems … will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Apprenticeship Standard … Duration 1 Year 3 Months Positions Available 1 Closing Date Monday, 8th September 2025 Start Date Tuesday, 9th September 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Analytical skills Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer IT QED LTD At ITQED, we specialize in delivering comprehensive and More ❯

and specifically the IT industry. Role Respond to transactional quote requests from the teams account base, identifying opportunities to increase lines per quote and overall revenue and profit. Manage customer expectations around pricing, stock availability and lead times. Cover Account Managers while out of the business or whilst they have focus time. Work alongside Account Managers to help manage … their bid business. Work with the Sales Operations teams to help improve customer inefficiencies and overall business processes. Work closely with Finance and Customer Services to resolve issues and queries. Keeping up to date and informed on all new products, services, and sales tools. Training Training is to be delivered every 2 weeks (hybrid) within the workplace. Successful More ❯