1 of 1 Apprenticeship SLA Jobs in Reading

excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive one Respond to all … assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times. More ❯