Customer Service Apprentice - IT Department (S2615)
- Hiring Organisation
- Rochdale Metropolitan Borough Council
- Location
- Number One Riverside, Smith Street, Rochdale, Greater Manchester, England, United Kingdom
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,434.33 a year
Council’s Single Point of Contact (SPOC) by: Answering calls, emails, and self-service requests Logging incidents and service requests accurately in ServiceNow Gathering clear information from users and setting expectations Communicating politely, professionally, and clearly with customers Incident Logging and Initial Diagnosis (Tier 1) Under supervision, the apprentice will ...