2 of 2 Apprenticeship Customer Experience Jobs in Scotland

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete an Azure Cloud Support Specialist - Level 3 Apprenticeship. Role Being first point of contact for all enquiries, both via phone and the internal helpdesk system. Logging all telephone support calls within … incoming requests and action for support or additional information. Diagnosing and fixing faults in hardware, networking and software. Ensuring that all issues are kept up to date and the customer is informed of the progress. Ensuring that all issues are updated with the full resolution details prior to closure. Logging information on the daily checklists. Training Why choose our … grade 3+ (D or above) (Essential) About the Employer ADDOOCO IT LTD Addooco IT are a specialist provider of Managed IT, Cloud & Communications solutions, our approach delivers a premium customer experience at an affordable price for all businesses. More ❯

now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems … and support are optimised for customers, including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education More ❯