1 of 1 Apprenticeship Active Directory Jobs in Sheffield

managing mobile devices, using Microsoft 365 & Entra. You'll gain an understanding of networking, cyber security, Microsoft 365 administration & managing user accounts in Active Directory. Role Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues. Incident Management … requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups. User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory). Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals. Documentation & Escalation: Escalate unresolved issues ...