2 of 2 Apprenticeship IT Support Jobs in Shrewsbury

This hands-on role will offer practical experience across core areas of IT support, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a recognised qualification. Role Respond to customer support requests in line with SLAs Answer phones using standard procedures … and provide first-line technical support Perform daily backup checks and escalate issues where necessary Configure and install IT hardware (PCs, laptops, printers, routers, etc.) Keep customers informed on progress through the ticketing system Work to resolve tickets promptly or escalate to 2nd line support when required Document installations and support procedures accurately Support internal … hardware logistics (e.g., moving kit to work area) Collaborate with team members across Flex Attend client sites with team members when needed Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new More ❯

Providing first-line technical support to customers via phone, email, and helpdesk software (Connectwise), ensuring responses align with agreed service levels. Key responsibilities include logging and managing support tickets, performing daily backup checks, and configuring and installing IT hardware such as workstations, laptops, and printers. Role Responding in line with SLAs to customer support requests: Telephone … Email Connectwise Verbal Answering telephone using standard procedures: Logging support calls onto helpdesk software (Connectwise) if customer has not already logged New user creation for customers Daily backup checks Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Usually at Flex but may be at customer site Keeping customer updated when working on support … Friday 8:30am - 5pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Wednesday, 10th September 2025 Start Date Thursday, 11th September 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Problem solving skills Administrative skills Analytical skills Logical Initiative Qualifications English GCSE, grade Level 2 FS or GCSE 4,C (Essential) Maths More ❯