IT Support Apprentice
- Hiring Organisation
- START TECHNOLOGY (SOFTWARE) LTD
- Location
- E Innovation Centre E Innovation Centre, Telford, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance. We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people. Role Key Responsibilities: Respond to customer queries by phone and email … manage and update support tickets Investigate and resolve common software issues Help customers use Alpha Tracker and related applications Escalate complex issues to senior colleagues Test software updates and new features Assist with software upgrades and installations Create and update support documentation Maintain accurate customer records Work with ...