2 of 2 Apprenticeship IT Technician Jobs in Shropshire

We are seeking an enthusiastic IT Apprentice Technician to join our IT team. You will support incoming technical requests from internal and external customers, working alongside experienced colleagues to learn best practices in IT operations, cloud services, and user support. Role Respond to, log, and resolve IT support tickets for hardware, software, networking, and cloud … administration in Active Directory (and Microsoft Entra) Provide first-line diagnostics for network connectivity issues (wired/Wi-Fi), including basic router/switch troubleshooting and liaising with our IT Team for escalations Support cloud-based services (e.g., Office 365/Azure), including user provisioning, mailbox management, and basic Microsoft Teams administration Assist with the monitoring of system health … server uptimes, disk usage, event-log reviews, and perform simple corrective actions under guidance Shadow senior IT staff on projects, such as migrations, rollouts, and infrastructure upgrades (e.g., Windows Server deployments, virtualisation tasks) Document technical processes, user guides, and knowledgebase articles to help colleagues and end users resolve common issues independently Help ensure data security and compliance by following More ❯

today with a level 3 ICT apprenticeship with springcare and Kaplan. You will be gaining valuable workplace experience whilst working towards the qualification. Role Work with and support the IT Technician to: Provide technical support, including troubleshooting hardware and software issues Assist with onboarding new employees by setting up and configuring their workstations, phones, etc. Manage and maintain … the company’s IT infrastructure, including servers, networking equipment, electric car charging points, and cloud services Oversee system upgrades, updates, and patches to ensure optimal performance and security Implement and enforce IT security policies, procedures, protocols, and best practices Monitor and respond to security threats and incidents. Inform via email or the intranet about new breaches and techniques … used by hackers to reduce the risk of compromising the company’s network and data security Create and maintain IT documentation, including user guides, system manuals, and network diagrams Provide training to employees on IT-related topics and best practices Training Information Communications Technician Apprenticeship Level 3: The ICT apprenticeship will enable you to provide quality support More ❯