First Line IT Support Apprentice
- Hiring Organisation
- SOTA SOLUTIONS LTD
- Location
- 300 CORNFORTH DRIVE, KENT SCIENCE PARK, SITTINGBOURNE, KENT, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £21,000 a year
will provide 1st and 2nd level Service Desk/Remote Support, basic maintenance and low complexity system builds/installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme … until they are ready to move on. Role Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service ...