1st Line Service Desk Agent Apprenticeship Programme
- Hiring Organisation
- ATOS IT SERVICES UK LIMITED
- Location
- 3300 Solihull Park Way, Birmingham Business Park, Birmingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/… Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working hours ...