9 of 9 Apprenticeship Microsoft 365 Jobs in Somerset

provide first-line helpdesk support, assist with device management and Microsoft 365 administration, and get hands-on experience with cloud and security tooling (Intune, Entra ID, Defender). Office-based full-time, with structured mentoring, dedicated study time, and real responsibility from day one. Role Provide first … system Assist with device lifecycle management: building, provisioning and enrolling laptops into Intune and Entra ID Help maintain user accounts, groups and licencing across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams) Support day-to-day monitoring of our security tooling (Microsoft Defender for Endpoint), escalating ...

preparing equipment, creating basic system access requests and supporting the onboarding process Assist users with common issues relating to desktops, laptops, printers, scanners, phones, Microsoft 365 and firm-approved applications Provide basic support for Microsoft 365 applications including Outlook, Word and Teams Assist with ...

improvement initiatives Work closely with our internal IT team, external managed service provider, and other technology suppliers Assist with business application support and administration Microsoft 365 administration Microsoft Intune administration User provisioning Device compliance activities Security housekeeping The apprentice will be supported with the above activities ...

career. Gain hands-on experience providing first-line support, troubleshooting hardware/software, assisting with installations and maintaining IT/AV systems. Develop networking, Microsoft, Teams Rooms and customer service skills on a level 3 apprenticeship. Role Key Responsibilities: IT Support: Provide first-line technical support to customers … Support: A key part of the role will be supporting the technology that BMT installs for its customers. You will gain practical experience with: Microsoft Teams Rooms Video conferencing systems Meeting room displays Cameras and microphones Room control systems Digital signage Room booking systems BYOD solutions Audio equipment Connectivity ...

software, and account-related issues Supporting user onboarding and offboarding activities, including account creation, access management, and equipment setup Assisting with the administration of Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and Entra ID Helping maintain end-user devices, software deployments, and mobile device management … protocols and services that form part of on-premises, cloud and hybrid network architectures Train with QA - the largest and leading provider for both Microsoft and AWS training Learn technical content that aligns to, and is relevant to, employers and the market Learn about DevOps methodologies and the fundamentals ...

users via phone, email and ticketing systems Log, update and manage support tickets in line with agreed SLAs Troubleshoot hardware, software and Microsoft 365 issues Support users with password resets, account administration and access requests Escalate complex technical issues to senior engineers where required Assist with device … setup, configuration and deployment Support Microsoft Windows desktop and laptop environments Deliver excellent customer service and maintain regular communication with users Create and maintain technical documentation and knowledge base articles Participate in training and development activities as part of the Level 3 IT apprenticeship Training The programme integrates live ...

processes and identify opportunities for improvement Map current processes and design more efficient automated workflows Configure and develop automation solutions using platforms such as Microsoft Power Automate, Zapier and other low-code/no-code tools Explore practical applications of generative AI and AI assistants across the business Develop … detail Organisation skills Customer care skills Problem solving skills Number skills Analytical skills Logical Team working Initiative Interest in AI & automation Confident with technology Microsoft 365 experience Excel, Teams or Power BI Power Automate or Zapier Interest in Generative AI Data or reporting experience Understanding of workflows ...

helpdesk system Helping to maintain IT equipment and keeping accurate asset records Assisting with data backups and following cybersecurity best practices Supporting colleagues with Microsoft 365 applications, including Outlook, Teams and SharePoint Training Information Communications Technician Level 3. Your earnings can increase over time with an apprenticeship. ...

industry standard tools and techniques to support these activities Provide second and third line support and fulfil service requests relevant to UCL’s Office 365 applications and infrastructure Create and review customer and operational documentation relating to the service Deliver service improvement features for UCL’s Messaging & Collaboration … Work independently and use own initiative where appropriate and to know when to refer decisions upwards using sound judgement Computer literate with knowledge of Microsoft Office suite of applications and the Windows operating system Excellent planning, organisation and prioritisation skills, ability to plan and prioritise own workload in order ...