5 of 5 Apprenticeship Support Technician Jobs in Somerset

If you're ready to embrace the world of digital support, embark on a journey of professional growth, and become a valuable asset in the IT field, we invite you to apply for the Digital Support Technician Apprentice position. Together, let's build a future fuelled by technology and endless possibilities. Role Key Responsibilities: Provide first-line … technical support to staff and students, addressing issues related to hardware, software, and digital services Assist with the maintenance and troubleshooting of IT systems, networks, and digital platforms Install and configure new hardware and software as required Ensure that all IT equipment and systems are running efficiently and securely Assist with the management of user accounts, permissions, and security … settings Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools Provide training and guidance to end-users on how to use various IT systems and applications effectively Monitor and report on system performance, identifying and resolving issues proactively Assist with regular backups and updates of systems and software Document and track technical issues More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License desirable. Role You … will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to be technically minded, and you must be comfortable … urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital Support Technician Level 3 Apprenticeship Standard Level 2 English and maths Functional Skills (if applicable) Training will More ❯

We are looking for a tech-savvy and customer-focused individual to join our team as a Support Technician Apprentice. This role offers a unique opportunity to gain hands-on experience in digital systems support while working towards a nationally recognised qualification. Role Provide technical support to customers and colleagues via digital communication channels. Resolve digital … across various platforms. Training Training will be employer based and provided by the Heart of Yorkshire Education Group. Opportunity to become a permanent member of staff. Apprenticeship Standard Digital support technician (level 3) Training Provider HEART OF YORKSHIRE EDUCATION GROUP Working Week Monday to Friday. Shifts to be confirmed. Expected Duration 1 Year 3 Months Positions Available More ❯

This is a fantastic opportunity to join an ambitious, growing business with a fantastic reputation in its field. Three Cherries provides IT support and telephony to local businesses and works with some of Bristol’s most iconic brands. From their office in Tickenham, they are looking for an apprentice to join the team to provide technical support. Role The … IT Support/Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will … computer hardware operating systems/applications remotely and onsite Troubleshooting system/network issues and diagnosing hardware/software faults Supporting Client Firewall, Sonicwall knowledge is an advantage Providing support, including procedural documentation and relevant reports Supporting the roll-out of new applications and setting up new user accounts/passwords etc. • Responding within agreed SLA’s to call More ❯

solutions within the company help desk system Ensure clear, professional communication between the team and customer Create and maintain self-help documents Acting as first response to all incoming support tickets Make sure that Client Documentation is well maintained Onsite visits to our clients’ offices to help them with IT Continue education by attending training sessions and reading technical … IT Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients Training Level 3 Information Communications Technician Apprenticeship Standard Functional Skills in maths and English if required Blended on/off-the-job training and location to be confirmed Full-time employment is expected once the … apprenticeship is complete Further training opportunities with higher-level apprenticeships are also available. Apprenticeship Standard Information communications technician (level 3) Training Provider INVOLVE SELECTION LIMITED Working Week Monday - Friday, 9.00am - 5.00pm. Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Friday, 31st October 2025 Start Date Monday, 3rd November 2025 Desired Skills Communication skills IT skills Organisation More ❯