2 of 2 Apprenticeship Support Technician Jobs in Somerset

Join our team as a Level 3 Digital Support Technician Apprentice and play a key role in supporting learners, staff, and employers across our apprenticeship and adult learning programmes. This is a great opportunity if you enjoy technology, like helping people, and want to build strong skills in IT support while earning a recognised qualification. Role As … a Digital Support Technician Apprentice, you will: Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues) Support onboarding of new learners and employers onto apprenticeship systems Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE) Assist with troubleshooting hardware and software issues … Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.) Help keep digital systems updated and working smoothly Provide friendly customer service by phone, email, and online chat Assist with maintaining equipment, devices, and simple network tasks Produce basic user guides or instructions to help people use systems more easily Escalate technical problems to senior team members when needed More ❯

We are looking for a tech-savvy and customer-focused individual to join our team as a Support Technician Apprentice. This role offers a unique opportunity to gain hands-on experience in digital systems support while working towards a nationally recognised qualification. Role Provide technical support to customers and colleagues via digital communication channels. Resolve digital … Communicate effectively using appropriate terminology across various platforms. Training Training will be employer based and provided by the Heart of Yorkshire Education Group. Working towards a Level 3 Digital support technician standard, including Functional Skills in English and maths if required Opportunity to become a permanent member of staff. Apprenticeship Standard Digital support technician (level More ❯