to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints … Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level … you require to be successful. You will be given one day a week to complete your training. The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customerexperience Meeting regulations and legislation Systems and resources Working with your customers/customer insights More ❯
honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Duties: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer. Management of problems to resolution for any network or equipment failures, including and … tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met. Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way. Identify and raise issues, escalate or resolve them where required and offer solutions to queries by … providing a customer interface (using all means for communication tools) to ensure the best possible customer experience. Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme More ❯
youll work alongside experienced engineers to support clients networks and hardware, troubleshoot software and imaging systems, and help deliver seamless IT services to dental practices. Youll gain hands-on experience, learn industry best practices, and contribute to a company that prides itself on proactive, high-quality support in a specialized healthcare technology setting. In this role, youll work towards … calls from customers and logging cases accurately in the ticketing system. Providing 1st line support to resolve common IT and software issues. Developing into 2nd line support, depending on experience and training. Using the ticketing system to update customers and manage cases through to resolution. Delivering technical support for both digital imaging solutions and general IT services. Assisting with … data and database migrations for customers Coordinating and assisting with software installations and customer training sessions. Working collaboratively with the wider support team to deliver an excellent customer experience. Occasionally attending customer sites with senior members of staff to gain field experience. Full training and support will be provided by your workplace mentor and from the team More ❯
