6 of 6 Apprenticeship IT Support Jobs in the South East

At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support. Role Logging calls on the helpdesk Answering customer queries and learning customers IT systems Providing first line IT support Triaging calls and escalating where necessary to second line support The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems Conducting training to familiarise yourself with technologies in use within client environments Training As an IT Support Technician apprentice, you will play … a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment. You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver More ❯

This is an opportunity to join a managed services provider as an IT Support Apprentice. Along with other first line engineers, you will be the first port of call for all IT queries, working on potentially tight time scales, so should be able to work under pressure and prioritise tasks effectively Role Duties: Primary responsibilities include: Logging … calls on the helpdesk Answering customer queries and learning customers IT systems Providing first line IT support Triaging calls and escalating where necessary to second line support The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems Conducting training to familiarise yourself with technologies in use within client environments You … with the following technologies: Windows 10/11 Server 2016 and above Hyper V Virtualisation Microsoft 365 Microsoft Azure Cloud services Networking, Storage Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯

As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. Role As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays … a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach … attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable. What you will be doing: Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation More ❯

We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities. Role Your duties will include: Daily Support: Triage customer issues and queries via our … Information Communications Technician qualification. Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment. Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects. The Apprenticeship Standard has three … pathways to choose from: Support Technician Network Technician Digital Communications Technician Upon successful completion of the apprenticeship, there is the possibility of a permanent position in Level 1 Support with options to move to Level 2 or other areas such as development. Apprenticeship Standard Information communications technician (level 3) Training Provider IPS INTERNATIONAL LIMITED Working Week Mon More ❯

accurate records and reports of completed work Supporting senior engineers and learning from their expertise Attending off-the-job training sessions with our apprenticeship training provider Training Level 3 IT Support Technician Apprenticeship Standard You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham You will be supported every … the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special. At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning-fast internet or crystal-clear calls. Real people are at the heart of everything More ❯

To ensure the delivery of a high quality, reliable support function to all employees throughout the Society via the helpdesk. Role Document all IT issues highlighted to you and log all communication regarding the support request and resolution in our helpdesk system. Assist staff to overcome any difficulties they may be experiencing (e.g. printer failure, poor PC … all departments at the Society, ensuring a timely response, the appropriate prioritisation of calls and a suitable resolution. Escalate any issues or problems that need attention to the relevant support agent. If a serious issue occurs, inform the Head of IT. Perform regular checks on all Comms room based equipment to ensure it is in an acceptable working … order. Log any issues found within the IT helpdesk and manage their resolution. Administer critical background admin applications. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is More ❯