2 of 2 Apprenticeship Service Management Jobs in the South East

Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL … practices Role Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line ...

strong platform for future progression in the IT industry. Role This role at Apollo Fire Detectors focuses on building foundation technical skills, customer service capability, and professional working practices, while contributing to the effective delivery of IT support services across the business. The IT Technician Apprentice will be responsible … following duties: Provide first‐line IT support to users under supervision Log, update and manage service requests and incidents using the IT service management system, ensuring accurate notes and escalation where required Escalate unresolved issues promptly to IT Technicians in line with agreed procedures Assist with employee ...