1 of 1 Apprenticeship ServiceNow Jobs in the South East

support, email, and face-to-face interactions, engaging with users at all levels across the organisation Log, triage, and help resolve IT incidents and requests using the ITSM system (ServiceNow) Support technical investigations of user issues under supervision, escalating problems to senior team members or higher support tiers when necessary Learn and apply troubleshooting techniques for hardware, software, and network … and troubleshooting Support new site/office setups and moves in collaboration with the networking team Assist with IT stock management (laptops, monitors, cables, peripherals) and request components via ServiceNow Participate in IT projects as directed by the IT Manager or other senior IT staff Communicate effectively with IT team members and stakeholders regarding events that may impact IT services More ❯