2 of 2 Apprenticeship Support Engineer Jobs in the South East

main purpose of the apprenticeship will be to support the Engineering Team in carrying out their day-to-day duties and to provide 1st line support (progressing to 2nd line) to the clients on a daily basis. To accompany the ‘engineering team’ on site visits and when … have gained sufficient skills, visit sites alone. Role Answer incoming calls and record accurate details. Raise tickets with clear information and assign to relevant engineer/person. Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers). Assist with desktop setup, configuration ...

service desk can be unpredictable. Role Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving … escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times. Arrange and take ownership of customer projects where appropriate Maintain a good understanding at all times of SolCo ...