Digital Support Technician Level 3 Apprentice
- Hiring Organisation
- CTRL NETWORKS LTD
- Location
- 5 MILE END ROAD, SOUTH SHIELDS, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,231.75 a year
medium-sized businesses across the North East. The apprentice will work as part of a managed service provider (MSP) delivering first-line technical support, assisting users with day-to-day IT issues including Microsoft 365, Windows devices, networking, security, and telecoms. Role Logging, categorising, and prioritising support tickets … system Providing first-line remote support for Windows PCs and laptops Supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Assisting with password resets, account setup, and user onboarding Device builds and configuration (Windows, Intune enrolment) Basic troubleshooting of printers, connectivity, and Wi-Fi issues Assisting with antivirus and endpoint security ...