10 of 10 Apprenticeship Customer Service Jobs in the South West

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues … Your duties will include: Diagnosing & resolving software, hardware and networking incidents Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large … organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 3 Specialist qualification, with 20% time out of the workplace for study, training and assessments. Your training will be a via a blended learning approach, with face to face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the More ❯

the first point of contact for IT issues, logging and managing tickets through the ITSM system. Providing first-line technical support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary. Supporting users with Microsoft Office applications, Windows operating systems, and mobile devices (iOS … Android). Assisting with Active Directory tasks such as password resets and account management. Maintaining high-quality customer service in line with SLAs and company standards. Collaborating with second-line and resolver teams to escalate complex issues. Updating documentation of known fixes and contributing to IT knowledge bases. Ensuring clear communication with users by providing updates and guidance … in non-technical terms. Youll be supported by an experienced Service Desk team and receive structured training through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: A self-starter with a proactive attitude and a willingness to learn. Strong communication skills confident speaking with users and explaining technical issues in plain language. Respectful, professional, and aligned with Codestones values More ❯

holiday plus bank holidays, and have worldwide travel and health insurance. Youll also get the chance to work with some of the most exciting technology shaping the future of customer experience. In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job … Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions. Create and update support tickets on our Support … laptops and peripheral equipment. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Be highly customer focused and able to provide excellent customer service. Be excited by new cutting edge technology and have a drive for learning. Excellent written and spoken English. Be technically More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

motivated and enthusiastic apprentice to join our team. As part of your apprenticeship, you’ll also receive structured training and mentoring to help you develop your professional skills. Sales & Customer Support: Assist with quoting, invoicing, and processing orders. Support the sales team with cold calling and onboarding new accounts. Organise and book virtual and face-to-face meetings with … clients. Provide excellent customer service across all channels. Stock Management: Add new stock items, update pricing, and maintain accuracy across systems. Track and adjust sold units to keep records up to date. Ecommerce & Marketing: List products across multiple online platforms and ensure details are accurate. Monitor and update stock availability online. Support digital marketing activities, including campaigns, promotions … and social media. Collaboration & Operations: Liaise with other departments to ensure smooth order fulfilment and customer satisfaction. Contribute to cross-team projects that enhance customer experience. Training On-the-job training in the workplace Taught sessions via New College Swindon Opportunity for a permanent role with the company. Apprenticeship Standard Multi-channel marketer (level 3) Training Provider NEW More ❯

provider or Supervisor. To attend and complete an appropriate apprenticeship course on time and to a high standard. Role Assist the Support Officer in the provision of high-quality customer technical support at the front line. To assist the Systems Officer in the installation, configuration and maintenance of network and server systems. To ensure that all end user IT … Start Date Wednesday, 29th October 2025 Desired Skills IT skills Organisation skills Problem solving skills Team working Microsoft Office packages Able to prioritise tasks Able to meet deadlines Customer service skills Calm professional manner Approachable Reliable and trustworthy Self motivated Flexible approach to work Able to work independently Willingness to learn Qualifications 5 GCSE's including English and More ❯

grade Pass (Essential) Maths GCSE, grade Pass (Essential) About the Employer NSSLGLOBAL LTD NSSLGIobaI is a leading independent provider of satellite communications and IT management solutions with innovation and customer service at the core of its DNA. With over 50 years of experience in the government and maritime markets, NSSLGlobal leverages its deep customer understanding and engineering More ❯

First line business support, onsite, resolving issues such as forgotten passwords, connection and printing issues, and general problem identification. Covering customer service, system maintenance, and security, preparing you for more complex technical support roles. Role Maintenance of printers Problem solving connection issues for users (e.g. forgotten passwords and IP issues) Research codes and other aspects to improve problem More ❯

Monday Thursday 9:00 AM 5:00 PM Early Finish Friday- 9:00 AM 4:30 PM Desired Qualities, Skills and Knowledge: Recently completed college or equivalent education. Previous customer service experience (preferred but not essential). A willingness to learn and develop new skills. Confident and clear communicator. Comfortable answering and speaking on the phone. Your Training More ❯

suppliers Person Specification You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service. Knowledge/experience should include: Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc Excellent knowledge of Desktop and Office products A working knowledge … and cabling issues The ability to work in a fast-paced, dynamic environment, prioritising, and multitasking effectively Demonstrate expertise in all activities associated in the provision of a managed service Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customers’ systems You will have attained or be working towards … Year 6 Months Positions Available 1 Closing Date Friday, 24th October 2025 Start Date Wednesday, 29th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade 4/C Or More ❯