11 of 11 Apprenticeship Customer Service Jobs in the South West

We’re excited to offer an opportunity for a proactive and customer-focused individual to join our team as a 1st Line Service Desk Technician, with a primary focus on providing remote technical helpdesk support. Role In this role, you'll be the first point of contact for our managed service customers, helping to resolve technical issues … We’re looking for someone who enjoys solving problems, communicates clearly and confidently, and takes pride in providing helpful, timely support. A logical and thoughtful approach to troubleshooting and customer service is essential, along with a genuine enthusiasm for technology and teamwork. If you're someone who enjoys helping others and wants to grow in a supportive, inclusive … raised, through resolution or escalation Prioritisation and management of workload to ensure contractual SLAs are met Act as the first point of contact for technical issues raised Log all service tickets received via telephone, email and service portal then handle accordingly throughout the stages of the ticket Provide efficient customer service to a vast client base More ❯

delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not be limited to]: Travel to schools and business customer sites to provide on … site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues … and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools. Maintain a high level of professionalism and customer service at all times. Learn from experienced engineers and participate in relevant training and certification programmes. Desirable Skills: Professionalism. Customer service. Good hygiene. Punctuality. Personal Qualities: Friendly More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯

NSSLGlobal is looking for a Credit Control Apprentice. You will support the credit control team in managing customer accounts and chasing overdue invoices. Role Monitor the accounts receivable ledger for outstanding balances and discrepancies Record and update customer contact and payment information accurately Assist with daily banking tasks and payment allocations Learn to use accounting and credit management … 5.30pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 30th September 2025 Start Date Wednesday, 1st October 2025 Desired Skills Attention to detail Organisation skills Customer care skills Number skills Initiative Qualifications English GCSE, grade Grade 4 or above (Essential) Maths GCSE, grade Grade 4 or above (Essential) About the Employer NSSLGLOBAL LTD NSSLGIobaI is … a leading independent provider of satellite communications and IT management solutions with innovation and customer service at the core of its DNA. With over 50 years of experience in the government and maritime markets, NSSLGlobal leverages its deep customer understanding and engineering skills to deliver integrated solutions. More ❯

our monitoring systems. Dealing with IT problems and incidents for a variety of customers and technologies. Desirable Skills: A strong interest in IT and technology. Good inter-personal skills. Customer service skills. Great written and verbal English. Personal Qualities: Team player with ability to work independently. Motivated Flexible attitude Honest Hard-working Training ICT (Information Communications Technician) Level … the Just IT apprenticeship team to increase your skills. Your training will include gaining a Level 3 Information communications technician qualification. Potential to progress through all aspects of the Service Desk or into other areas of the business, including (but not limited to): network engineer, infrastructure engineer, cloud engineer, project coordinator, pre-sales consultant. Apprenticeship Standard Information communications technician … Year 6 Months Positions Available 1 Closing Date Wednesday, 3rd September 2025 Start Date Friday, 5th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Logical Team working Creative Initiative Patience Qualifications English GCSE, grade 4/C and above (Essential) Math GCSE More ❯

learn how to apply them in a business environment. The trainee will attend both college and the workplace to undertake training and assignments to successfully complete the apprenticeship. Role Service Desk Support: Provide 1st line (and some 2nd line) support for routine hardware and software issues to both office and field-based staff via phone, email, or face-to … 30pm (30 min lunch). Expected Duration 1 Year 9 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Sunday, 31st August 2025 Desired Skills Customer service skills Effective communicator 2nd EU Language Preferred Organised Time management skills Initiative Problem solver. Qualifications Maths GCSE, grade 9-4 (Essential) English GCSE, grade 9-4 (Essential) About More ❯

grade Pass (Essential) Maths GCSE, grade Pass (Essential) About the Employer NSSLGLOBAL LTD NSSLGIobaI is a leading independent provider of satellite communications and IT management solutions with innovation and customer service at the core of its DNA. With over 50 years of experience in the government and maritime markets, NSSLGlobal leverages its deep customer understanding and engineering More ❯

Shifts to be confirmed. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Friday, 5th September 2025 Start Date Monday, 22nd September 2025 Desired Skills Communication skills Customer Service Orientation Organizational & Multitasking Problem-Solving Skills IT Literacy Eagerness to Learn Positive Attitude Reliability Curiosity Qualifications GCSE's including English & Maths GCSE, grade (A*-C/ More ❯

information required in order to correctly prioritise tickets Resolving technical tickets both at supported schools and remotely Escalate tickets to next line within the SLAs Communicating ticket progress with customer contact Advise and adhere to recommended security guidelines Achieving training goals set by your line manager in your Personal Development Plan Provide on-site assistance to customers within their … available upon completion of the apprenticeship Desired Qualities, Skills and Knowledge: Passion for IT Good communication skills Ability to work as a team Committed to learning and developing Prior customer service is preferred but not essential Grade 4/C in Maths and 5/C in English GCSE Your Training with Baltic Apprenticeships This Level 3 apprenticeship More ❯

/relaxed breaks throughout the day. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Friday, 29th August 2025 Desired Skills Customer care skills Team working Keen Willingness to learn 17 + About the Employer P3 COMPUTER SERVICES LIMITED P3 Computer Services Limited was formed in November 1995. It was the … intention to provide very high levels of customer service to the business sector, the education sector and for home users. A 100% commitment to this principle lead to unprecedented growth that solidified us as one of the best IT providers in the East Lancs area. Within just 3 short years later, we became a multi-million pound turnover … relocated to new premises in Rosegrove. Although there have been many changes over the past 28 years, P3 Computers still stands by the principle of providing our absolute best, service for all our our customers and look forward to the next 20+ years. More ❯