7 of 7 Apprenticeship Customer Service Jobs in the South West

will support the wider business with day-to-day administrative and operational tasks, helping to ensure the smooth running of internal processes and excellent customer service delivery. The role will also involve travelling to customer sites, so applicants must be able to drive. Role Key responsibilities include … Accurate data entry and maintenance of customer and operational information within company systems Supporting the wider business with administrative tasks, documentation, and internal processes Managing and maintaining digital and paper records in line with company procedures Handling incoming calls and emails, providing professional customer support and routing enquiries ...

Service Desk acts as the front door to ICT, providing a single, consistent point of contact for all ICT related incidents, service requests, and enquiries. This includes contact via phone, email, self-service, with in ServiceNow. All requests are logged, tracked, and managed in line with agreed … processes and service levels. Role Frontline Customer Support (Single Point of Contact). The apprentice will help provide first contact support for ICT queries, acting as part of the Council’s Single Point of Contact (SPOC) by: Answering calls, emails, and self-service requests Logging incidents ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem … solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well ...

processes Creating content calendars and scheduling posts Monitoring and evaluating the outcome of campaigns (creating reports for clients) Email marketing and creating contact lists Customer service communications on a wide range of platforms Eventually assisting in training activities Networking with stakeholders (inclusive of the local council, schools, colleges … other 3rd party bodies) Customer service and sales Engaging in networking activities Working on improving SEO presence with the use of a range of tools Monitoring of website user activity and implementing techniques to improve the user experience Keeping up to date with your skills, ensuring currency These ...

point of contact for IT-related support for our customers. Troubleshooting, diagnosing, and resolving technical issues for end-users while ensuring high levels of customer satisfaction. Role This role is an ideal opportunity for someone who wants to embark on a fruitful career within the IT industry … accounts and user access for multiple line-of-business applications Guide users through troubleshooting steps and document resolutions Log, categorize and prioritize incidents and service requests in the ITSM tool Escalate unresolved issues to the appropriate second- or third-line support teams Assist with the build, installation and configuration ...

join a rapidly growing business and develop an exciting career in IT. This company is a small, friendly team who live and breathe exceptional customer service, all with a great sense of humour. Working on the helpdesk, you’ll learn how to handle support requests from clients. Role … Closing Date Tuesday, 2nd June 2026 Start Date Tuesday, 9th June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade ...

work under pressure, prioritise tasks, and adapt to new systems High accuracy, attention to detail, and confidence working with data Team player with good customer‐service skills and flexibility to support school needs Experience: IT helpdesk support, troubleshooting, installations, and repairs Supporting networks, servers, wireless systems, and internet ...