IT Service Technician Apprentice
21 Stephen Street, London, England
JUST I.T. TRAINING LIMITED
when required. Work alongside other team members to triage service requests and incidents using an ITIL framework Record, track, and document the service desk incident-solving process within our ITSM ticketing system, including all successful and unsuccessful decisions made and actions taken, through to final resolution Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal More ❯
Employment Type: Advanced Apprenticeship
Salary: £25,000 a year
Posted: