ITSM Jobs in the South West

IT Service Management (ITSM)
England > South West

The table below provides summary statistics for permanent job vacancies advertised in the South West requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 16 May 2025, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 123 186 158
Rank change year-on-year +63 -28 -2
Permanent jobs citing ITSM 60 108 115
As % of all permanent jobs advertised in the South West 1.67% 1.17% 1.72%
As % of the Processes & Methodologies category 1.79% 1.40% 1.82%
Number of salaries quoted 48 64 54
10th Percentile £29,750 £26,400 £27,000
25th Percentile £30,500 £34,156 £28,625
Median annual salary (50th Percentile) £46,250 £45,000 £35,799
Median % change year-on-year +2.78% +25.70% +10.39%
75th Percentile £60,274 £61,488 £57,500
90th Percentile £68,998 £70,750 £68,750
England median annual salary £45,000 £50,000 £50,900
% change year-on-year -10.00% -1.77% +7.16%

All Process and Methodology Skills
South West

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South West.

Permanent vacancies with a requirement for process or methodology skills 3,345 7,717 6,332
As % of all permanent jobs advertised in the South West 93.28% 83.38% 94.48%
Number of salaries quoted 1,918 5,560 3,511
10th Percentile £27,250 £28,500 £30,500
25th Percentile £37,500 £37,500 £39,000
Median annual salary (50th Percentile) £52,600 £51,000 £52,500
Median % change year-on-year +3.14% -2.86% +5.00%
75th Percentile £63,750 £65,000 £68,750
90th Percentile £78,750 £80,000 £80,213
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

3-month moving average salary quoted in jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

Salary distribution for jobs citing ITSM in the South West over the 6 months to 16 May 2025.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol +42 23 £57,500 +15.00% 15
Wiltshire +27 19 £47,500 +31.94% 2
Devon +32 13 £31,500 -30.00% 4
Gloucestershire +53 2 - - 13
Dorset +42 1 £70,000 +154.55% 3
Cornwall - 1 £34,500 - 1
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.33%) nginx
2 3 (5.00%) Microsoft Exchange
3 1 (1.67%) SharePoint
Applications
1 4 (6.67%) Microsoft Office
2 1 (1.67%) Weka
Business Applications
1 2 (3.33%) Oracle Financials
Cloud Services
1 13 (21.67%) AWS
2 12 (20.00%) Azure
3 11 (18.33%) Microsoft 365
4 6 (10.00%) Amazon CloudWatch
4 6 (10.00%) AWS CloudTrail
5 5 (8.33%) Entra ID
6 4 (6.67%) SaaS
7 3 (5.00%) Azure ExpressRoute
7 3 (5.00%) IaaS
8 1 (1.67%) Power Platform
Communications & Networking
1 9 (15.00%) Remote Desktop
2 4 (6.67%) Firewall
2 4 (6.67%) VPN
2 4 (6.67%) WAN
3 3 (5.00%) LAN
3 3 (5.00%) MPLS
3 3 (5.00%) SD-WAN
3 3 (5.00%) Unified Communications
3 3 (5.00%) Wi-Fi
4 2 (3.33%) DNS
4 2 (3.33%) TCP/IP
5 1 (1.67%) DHCP
5 1 (1.67%) InfiniBand
5 1 (1.67%) VLAN
5 1 (1.67%) Wireless
Database & Business Intelligence
1 5 (8.33%) Amazon RDS
1 5 (8.33%) MariaDB
2 3 (5.00%) Azure SQL Database
2 3 (5.00%) SQL Server
3 1 (1.67%) Data Warehouse
3 1 (1.67%) Power BI
Development Applications
1 12 (20.00%) JIRA
General
1 22 (36.67%) Social Skills
2 8 (13.33%) Retail
3 7 (11.67%) Banking
3 7 (11.67%) Private Banking
4 5 (8.33%) Finance
5 3 (5.00%) Games
6 2 (3.33%) Analytical Skills
7 1 (1.67%) Manufacturing
7 1 (1.67%) Organisational Skills
7 1 (1.67%) Telecoms
Job Titles
1 16 (26.67%) Analyst
2 12 (20.00%) IT Manager
3 10 (16.67%) Service Analyst
4 9 (15.00%) 2nd Line Support
5 8 (13.33%) Change and Release Manager
5 8 (13.33%) Change Manager
5 8 (13.33%) IT Change Manager
5 8 (13.33%) Release Manager
6 5 (8.33%) Administrator
7 4 (6.67%) Senior
7 4 (6.67%) Service Desk Manager
7 4 (6.67%) Service Manager
7 4 (6.67%) Systems Administrator
8 3 (5.00%) Desktop Analyst
8 3 (5.00%) Desktop Support Analyst
8 3 (5.00%) IT Engineer
8 3 (5.00%) Lead
8 3 (5.00%) Service Desk Analyst
8 3 (5.00%) Support Analyst
8 3 (5.00%) Team Leader
Libraries, Frameworks & Software Standards
1 2 (3.33%) Web Services
2 1 (1.67%) Ajax
2 1 (1.67%) AngularJS
2 1 (1.67%) CSS
2 1 (1.67%) EDI
2 1 (1.67%) HTML
2 1 (1.67%) LDAP
2 1 (1.67%) XML
Miscellaneous
1 8 (13.33%) Management Information System
2 6 (10.00%) CMDB
3 3 (5.00%) Video Conferencing
4 2 (3.33%) Product Ownership
5 1 (1.67%) Cyber Threat
5 1 (1.67%) Linux Command Line
5 1 (1.67%) Onboarding
5 1 (1.67%) Security Operations Centre
Operating Systems
1 13 (21.67%) Windows
2 5 (8.33%) Linux
3 4 (6.67%) Windows 10
4 3 (5.00%) Windows Server 2016
4 3 (5.00%) Windows Server 2019
5 2 (3.33%) Apple iOS
6 1 (1.67%) Android
6 1 (1.67%) Mac OS
6 1 (1.67%) Windows Server
Processes & Methodologies
1 45 (75.00%) Service Management
2 44 (73.33%) ITIL
3 24 (40.00%) Customer Service
4 18 (30.00%) Service Delivery
5 16 (26.67%) Problem-Solving
6 15 (25.00%) Change Management
7 14 (23.33%) Agile
7 14 (23.33%) Configuration Management
8 13 (21.67%) DevOps
9 11 (18.33%) Continuous Improvement
9 11 (18.33%) Project Delivery
10 9 (15.00%) Case Management
10 9 (15.00%) Incident Management
11 8 (13.33%) Incident Response
11 8 (13.33%) Product Management
11 8 (13.33%) Release Management
12 6 (10.00%) SIAM
13 5 (8.33%) Asset Management
13 5 (8.33%) Business Continuity
13 5 (8.33%) Problem Management
Programming Languages
1 4 (6.67%) PowerShell
2 3 (5.00%) SQL
3 1 (1.67%) Bash
3 1 (1.67%) JavaScript
3 1 (1.67%) Python
Qualifications
1 10 (16.67%) Microsoft Certification
2 9 (15.00%) MCITP
2 9 (15.00%) Network+ Certification
3 8 (13.33%) ITIL Certification
4 5 (8.33%) Degree
4 5 (8.33%) SC Cleared
4 5 (8.33%) Security Cleared
5 4 (6.67%) AWS Certification
5 4 (6.67%) AWS Certified DevOps Engineer
5 4 (6.67%) Azure Certification
5 4 (6.67%) Computer Science Degree
6 3 (5.00%) BPSS Clearance
7 2 (3.33%) DBS Check
7 2 (3.33%) ITIL Foundation Certificate
8 1 (1.67%) CCNA
8 1 (1.67%) Cisco Certification
8 1 (1.67%) DV Cleared
8 1 (1.67%) MCP
8 1 (1.67%) MCSE
Quality Assurance & Compliance
1 21 (35.00%) SLA
2 8 (13.33%) QA
System Software
1 5 (8.33%) Active Directory
2 3 (5.00%) VMware ESXi
2 3 (5.00%) vSphere
3 1 (1.67%) Virtual Desktop
Systems Management
1 4 (6.67%) Microsoft Intune
2 3 (5.00%) Terraform
3 2 (3.33%) SCCM
4 1 (1.67%) Single Sign-On
Vendors
1 20 (33.33%) ServiceNow
2 12 (20.00%) Microsoft
3 7 (11.67%) Avaloq
4 3 (5.00%) CheckPoint
4 3 (5.00%) Extreme Networks
4 3 (5.00%) SolarWinds
4 3 (5.00%) VMware
4 3 (5.00%) Zscaler
5 2 (3.33%) Oracle
6 1 (1.67%) IBM
6 1 (1.67%) IBM Sterling