3 of 3 Apprenticeship Inclusion and Diversity Jobs in the South West

to launch your career in ICT, with an Sept 2025 start. The Automation team works closely with other teams within Digital Access that develop the Councils websites, telephone systems, and customer relationship management system. Role Ensure you adhere to and undertake all the requirements of your individual training plan Follow guidance and instruction as directed by your Manager/Mentor … at all times Ensure all relevant College documentation is processed, and systems are completed in a timely manner Attend and actively contribute to all progression reviews and submit the required evidence to your training provider/college or assessor in a timely manner in accordance with individual training plan Actively contribute to all reviews/progress and any other meetings … Undertake all duties, tasks, assessments, assignments or other work required to achieve your relevant qualification, ensuring good college attendance and punctuality at all times Undertake Functional skills in maths and English, if required, to the appropriate level to achieve the relevant Apprenticeship Act in a professional manner at all times, to maintain and enhance the reputation of SCC To undertake More ❯

As an IT User Support Apprentice, you will be part of a service desk dealing with varied requests and issues requiring technical support to resolve them. You will focus on resolution and customer service. Role To record, track and prioritise incidents and service requests at the first point of contact. To resolve user requests in a timely manner to ensure … at a high level of satisfaction. To keep the Knowledge Base updated with the latest updates to solutions, create articles based on new problems logged with the Service Desk and use other teams’ solutions to fix calls at the first point of contact. To manage multiple communication channels on a day-to-day basis. You will be supported to achieve … your apprenticeship qualification. You will be encouraged to learn how to troubleshoot and administer bespoke systems at Bracknell Council. Training Your learning will be a combination of online classroom-based sessions, one-to-one support with a workplace coach and on-the-job learning and will last for 15 months. At the end of the programme, you will complete an More ❯

This is a unique opportunity to join Stroud District Council's skilled ICT team to provide efficient and effective support via the ICT Service Desk. SDC is great place to work. They are a friendly, welcoming organisation, passionate about the work that they do to make a positive difference for the communities they serve. Role To undertake a development programme … leading to an ICT Support Technician Qualification in information Communication Technology and to actively participate in their own development plan agreed with their line manager and assessor. Work alongside experienced ICT Service Desk Analyst whilst learning all aspects of the role. Assist in general administration and support to the ICT – Service Desk Team Assist with hardware and software installations. Deal … with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and internal/external personnel. To ensure accurate record keeping using IT systems. To follow instructions and procedures within the ICT Service. To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons. Recognising the importance and benefits of More ❯