2 of 2 Apprenticeship SLA Jobs in the South West

IT Support Apprentice

Hiring Organisation
CUBE TECHNOLOGY IT SERVICES LTD
Location
Porters Lodge, County Offices, Walton Street, Aylesbury, Buckinghamshire, England
Employment Type
Advanced Apprenticeship
Salary
£14,723 a year
with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle customer calls into Network Operations whilst on shift Ensure detailed handover to next shift of all open issues and planned maintenance Add, remove, configure ...

IT Apprentice

Hiring Organisation
Moulton College
Location
West Street, Moulton, Northampton, Northamptonshire, England
Employment Type
Advanced Apprenticeship
Salary
£20,955 a year
estate and networks Proactively identify opportunities and methods to simplify and/or automate processes Manage incoming helpdesk requests, assign priorities, and ensure SLA’s are met Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager Communicate confidently and effectively with users ...