1 of 1 Apprenticeship Service Management Jobs in the South West

The IT Operations Apprentice, based on the service desk, will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop. Role Key responsibilities Provide … first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware, ensuring high levels of customer satisfaction. Utilize the Service Desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with Service Level Agreements, prioritising and escalating issues as … and deleting them as part of the starter/leaver process. Help set up and configure end-user devices such as laptops, and mobile devices under supervision. Support the management of equipment, consumables, and other supplies, ensuring availability for staff needs. Assist in maintaining office technology, including desk setups, meeting rooms, and audio-visual equipment. Ensure the inventory of More ❯