2 of 2 Apprenticeship Customer Service Jobs in St Albans

to help improve things) We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling) Customer Service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen … be sympathetic and feedback to them regularly) Duties and key responsibilities Resolution of IT issues to service targets (remotely and on-site) Accurately maintain and update the Helpdesk System Work collaboratively within a team environment Build positive relationships with customers Installation and configuration of Client, Server and Mobile software/Apps at the client location. Build, configure new PCs … support documentation. Daily network monitoring and backup monitoring. Server support and maintenance task management. Server OS and hardware installation. Provide out-of-hours support where required. Candidate must attend customer sites in a timely fashion. This role requires frequent travel to customers' premises all around the year. Maintaining high standards and professional image of the company is an absolutely More ❯

improve things). We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling). Customer service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen … be sympathetic and feedback to them regularly). Resolution of IT issues to service targets (remotely and on-site) Accurately maintain and update the Helpdesk System Work collaboratively within a team environment Build positive relationships with customers Installation and configuration of Client, Server and Mobile software/Apps at client location Build, configure new PCs, Server and network devices … Applications and on-site telephony Maintaining internal support documentation Daily network monitoring and backup monitoring Server support and maintenance task management Server OS and hardware installation Candidate must attend customer sites in a timely fashion This role requires frequent travel to customers’ premises all around the year Maintaining high standards and professional image of the company is necessary at More ❯