IT Service Desk Apprentice
- Hiring Organisation
- 848 IT SERVICES LIMITED
- Location
- 3 Marconi Gate, Staffordshire Technology Park, Stafford, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
Looking to kickstart your career in tech? Join the Service Desk team at 848 IT Services as an apprentice and become the first point of contact for our customers. You’ll help install, troubleshoot, and resolve technical issues while delivering top-tier customer service. Role Answer client calls … raise support tickets Triage tickets that come through to the service desk Take ownership of users’ issues and identify appropriate solutions to resolve service incidents and requests yourself or through escalation channels Provide onsite support if/when required Provide users with regular communication on the progress ...