1st Line IT Support Engineer Apprentice
- Hiring Organisation
- Don-Bur
- Location
- Mossfield Road, Stoke-on-Trent, Staffordshire, England
- Employment Type
- Higher Apprenticeship
- Salary
- £14,393.60 a year
Team, forming part of the internal IT Operations department at our Mossfield Road site. This position is a front-line role, providing direct IT support to staff across the Don-Bur Group. Role Installation and replacement of IT hardware and equipment across all Don-Bur Group sites Responding … logging IT incidents and service requests via telephone, email and the IT Service Desk system Prioritising and escalating support calls where required Diagnosing and resolving hardware and software issues Ownership of incidents and service requests through to resolution Ensuring support calls are resolved within agreed service levels Providing ...