1 of 1 Apprenticeship Microsoft Jobs in Stockport

Provide exceptional first-line technical support with a focus on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: · Respond to and resolve incoming incidents and … all incidents accurately and in detail within the ITSM system, ensuring complete records of actions taken. · Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support: · Diagnose and resolve basic networking issues such as IP conflicts, wireless connectivity, and LAN/WAN performance. · Assist with the … configuration and troubleshooting of network devices like switches, routers, and access points under supervision. Microsoft Support: · Handle account management tasks such as password resets, user provisioning, and permissions within Microsoft Active Directory and Office 365. · Troubleshoot Microsoft Teams, Azure, and Office 365 related queries. Connectivity and Voice Support: · Troubleshoot and resolve connectivity issues, including broadband and leased More ❯