1 of 1 Apprenticeship Microsoft Jobs in Stockport

Provide exceptional first-line technical support with a focus on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: Respond to and resolve incoming incidents and … all incidents accurately and in detail within the ITSM system, ensuring complete records of actions taken. Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support: Diagnose and resolve basic networking issues such as IP conflicts, wireless connectivity, and LAN/WAN performance. Assist with the … configuration and troubleshooting of network devices like switches, routers, and access points under supervision. Microsoft Support: Handle account management tasks such as password resets, user provisioning, and permissions within Microsoft Active Directory and Office 365. Troubleshoot Microsoft Teams, Azure, and Office 365 related queries. Connectivity and Voice Support: Troubleshoot and resolve connectivity issues, including broadband and leased More ❯