2 of 2 Apprenticeship Customer Service Jobs in Suffolk

There is an opportunity for an apprentice to join the team. Role Broad Function: To provide a professional, efficient and welcoming experience, ensuring exceptional customer focused standards are delivered at all times To provide efficient and accurate administration support and respond to product or service enquiries Key responsibilities … Inputting and processing orders Liaise with Contracts, Production and Warehouse departments to ensure all orders that are manufactured and delivered meet customers’ requirements. Advising Customer Services Supervisor, Territory Manager of any issues Ensure back-order reports are run daily and dealt with Liaise with customer regarding all price … degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above Principal Relationships: Accountable to – Customer Services Supervisor Responsible for – Ensuring a comprehensive Customer Service experience Internal - Works closely with peer group in own department and across all More ❯

delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Respond to support queries via phone and email. Log customer requests and incidents in the system. Diagnose and resolve IT issues for end users. Install and maintain IT hardware, including laptops, desktops, and mobile … tickets. Escalate calls to third-party providers when necessary. Complete administrative tasks and maintain accurate documentation. Keep detailed records of site information using IT Service Management tools. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £14,750 per … performance/achievement related bonuses Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Strong customer service skills and confident communication abilities Enthusiastic, eager to learn, and a team player Some experience troubleshooting common desktop issues Basic knowledge of More ❯