IT Support Apprentice
- Hiring Organisation
- ALLWARE SYSTEMS LTD
- Location
- 123 Greens Farm, Rusper Rd, Newdigate, Dorking, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
will answer end-user support requests received via email, online forms and the telephone. Working at the forefront of the support department, you will prioritise and log support requests, liaise with clients to diagnose and fix problems and escalate issues to more experienced engineers where necessary. Role … Answer telephones and email, log calls, identify urgency and impact, ensure timely resolution of jobs 1st level support – solve simple queries Routine housekeeping on servers; eg backups, anti-virus, updates and renewals Grow technical knowledge and ability to solve problems and provide on-going support for clients Check ...