1 of 1 Apprenticeship System Engineer Jobs in Surrey

efficiency and maintenance management for providers. Role Respond promptly and professionally to incoming service requests via phone and email. Accurately log all requests, capturing essential job information (site, issue, system details, urgency). Provide basic troubleshooting and remote diagnostics where possible, based on engineer-provided guides and known issue libraries. Assess priority levels (e.g. urgent vs routine … and allocate jobs accordingly. Schedule and dispatch reactive engineer visits based on availability, skill sets, and location. Keep customers updated on job progress, estimated response times, and resolutions. Training This course will be deliverd monthly online. Customer Services Manager. Apprenticeship Standard Customer service specialist (level 3) Training Provider NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT) Working Week Monday More ❯