1 to 1 of 1 Apprenticeship Support Engineer Jobs in Swindon

working directly with an external managed service provider (MSP) across a broad range of tasks. Primarily the role will align with 1st line IT support but knowledge and exposure to 2nd and 3rd line will be provided. Role The ideal candidate will have a keen interest in a career … to be able to self-manage smaller projects once further along in the role and take primary responsibility of certain tasks. Main responsibilities: Helping support users, including senior management, via a mixture of in-person and remote support. Diagnose and troubleshoot user issues, triaging with our MSP or internally … ensure timely resolution. Confer and co-ordinate with other team members to ensure problems are properly dealt with and resolved. Resolution of 1st line support issues, ensuring appropriate feedback to end users on status of all calls and requests Set up and configuration of laptop and mobile devices across more »